Network Operations Associate

 
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
Network Operations Associate
Who Are We?
As one of Canada’s leading telecommunication innovators, we’re constantly introducing exciting new telecom technologies to meet the needs of our customers. Our business focuses on communication solutions for business, including Network Security, Cloud Phone Systems, Internet and private networks.  Our consumer division provides Canadian homes with an alternative to Bell and Telus Internet, TV and Home Phone.
How do we value our employees?
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-Competitive benefit package
-Attractive employee discounts.
-A Modern head office campus-style working environment with a cafeteria, free coffee, espresso, full gym, & showers
-Creative social committee hosting regular company events
-Unique entrepreneurial culture
Who are we seeking to join our team?
 We are currently seeking a “Network Operations Associate” to join our team at our Downtown office. 
Your Role 
-Troubleshoot and provide network monitoring on all core and edge network elements.
-Analyze voice/data traffic and re-route as needed in order to ensure we maintain our benchmarked ASR/ACD and uptime.
-Ensure that carriers and vendor are meeting service level targets.
-Provide first level support for all wholesaler tickets.
-Provide second level support for all technical support tickets.
-Create and maintain documentation on our internal wiki.
-Work with internal departments in order to identify and improve efficiency.
-Perform nightly maintenances in accordance with approved MOP from our Engineering team.
-Act as Smart Hands for various Departments at our Data Cent
res
 with occasional lifting.
 
What do you bring to the team?
-Minimum of 1 years of NOC or Network experience.
-Demonstrated understanding of network troubleshooting, call flow over TDM and VoIP networks.
-Proven ability to create and run Linux shell scripts.
-Strong organizational skills with the ability to successfully handle multiple priorities simultaneously.
-Excellent communications-both verbal and written.
-Courteous manners with the public.
-Scheduling flexibility to meet the demands of our business including morning, afternoon, evenings, weekends and holiday shifts rotations.
 
Assets include:
-Previous experience using SQL and ability to create queries is an asset.
-Data Center Experience
 
*Please note that the selected candidate is required to successfully complete a background check.
We are a diverse team that speak many languages with various backgrounds. Our employees are committed to a superior customer experience.
At Rogers, we value the unique skills and experiences each individual brings, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please notify our Human Resources.
 
Schedule: Full time
Shift: Flex Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 250 Front Street West (046), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: #
 
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, the Recruitment Process FAQ.  
Successful candidates will be required to complete a background check as part of the hiring process. 
 
Posting Notes:  Technology