A Night Auditor, or Hotel Night Auditor, is the first point of contact in late-night hotels. Their duties include acting as a Front Desk Agent, balancing accounts from shifts and assisting hotel guests with requests.
- Auditing, balancing, and verifying daily revenue documentation
- Managing the hotel’s inventory of reservations, room assignments, and vacancies
- Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information
- Answering phones, scheduling wake-up calls, and assisting with reservation requests
- Responding to guest inquiries, complaints, and concerns
- Balancing cash drawers, record errors, and reconcile receipts
- Promoting hotel services and features
- Keen attention to detail and the motivation to work a night shift job
- Computer literacy, mathematical skills and knowledge of word processing software
- Ability to interact with customers from different backgrounds
- Strong organizational skills and the ability to identify errors in records
- Outstanding capability to handle stressful situations calmly and effectively
- Excellent interpersonal skills
Job Type: Part-time
Salary: From $16.55 per hour
Benefits:
- Discounted or free food
- On-site gym
Schedule:
- 8 hour shift
- Night shift
Ability to commute/relocate:
- North Bay, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person