Night Auditor - Best Western Valemount

• Must be legal to work in Canada to be considered

• Staff housing available

• Summer bonus 2.00/hr.

What will I be doing?

As a Night Auditor, you will be responsible for providing a detailed review of accounting entries and at night providing a welcoming and friendly guest experience to everyone staying with us.

You will be working on your own most of the time from 11pm to 7 am. Reporting to the Front Desk Manager, you are responsible for performing the following tasks to the highest standards:

Responsibilities are as follows:

• Provide friendly, customer-oriented service.
• Register arriving guests
• Provide information on hotel facilities and local points of interest
• Provide guest services (concierge), baggage handling as required.
• Process check-outs.
• Process telephone calls and reservations from all sources.
• Resolve minor guest complaints and/or refer to Hotel Manager or Front Desk Supervisor as required
• Complete cash summary and submission each shift.
• Accurately posting room fees and related taxes.
• Verifying all account entries and balances.
• Address any discrepancies.
• Do hotel walk around from time to time to make sure doors are closed and all is in good order

What attitudes, behaviours and skills are we looking for?

• Experience serving guests in the hospitality industry is an asset

• Strong English communication skills (written and verbal) with emphasis on problem-solving.
• Must be a team player.
• Good attention to detail and good judgement.
• Prior cash and credit card transactions and clerical experience is an asset.
• Basic computer skills are necessary, as the Front Desk operates on WebRezPro Reservation System.
• Must be self-motivated within the office environment and able to work with minimal supervision.

• Open to new ideas and to learning new tasks and procedures
• Committed to delivering high quality and friendly guest service
• Professional personal grooming

• Knowledge of a second language is an asset
  

• A Criminal Record Check is required

Perks and Benefits

• Shared staff accommodation.
• Laundry facilities in all housing units
• Team lunches and activities
  
• Friends and family discount at Mount Robson Inn (Jasper) and Mountaineer Lodge (Lake Louise) and Best Western Plus Valemount Inn and Suites based on availability
• Benefits after six months

Our Values:

Love it – Exemplify a culture of caring by showing sincere kindness and compassion to all people.

Own it – Take responsibility for your actions, knowing the impact that they have on the company, guests and peers.

Share it – Share your experiences with guests and team members, fostering unity and connection.

Solve it- Take an active role in problem-solving, employing innovation and collaboration to solve challenges.

Laugh. Find joy and fun in everyday moments, encouraging a positive and enjoyable environment.

#BWV