Guest Service Agent/Night Auditor

RESPONSIBILITIES

· Process all guest check-ins, check-outs, room assignments and room changes

· Secure payments: activate/reissue room keys

· Verify and adjust billing for guests

· Coordinate with Housekeeping to track room status

· Operate telephone switchboard station when required

· Run and check daily reports, contingency lists and credit card authorization reports

· Supply guest with directions and information

· Answer and process all guest calls, requests, questions and concerns; follow up to ensure each has been met/exceeded to guest’s satisfaction

· Arrange transportation for guests/visitors

· Supports the night audit team with relief shifts and other tasks as required

· Other tasks as assigned by manager

QUALIFICATIONS:

· Experience working in a hotel/similar role a big asset

· Flexible availability to work any shift; day, evenings, overnight-graveyard, weekends, stat holidays, etc.

· Must have good interpersonal skills and professional etiquette

· Good communication skills; written and spoken English required

· Outstanding team player, able to support all colleagues

· Great initiative and a demonstrated ability to manage complex situations and assume responsibility to problem solve and make effective decisions independently

· Technical skills should include experience in MS Word, Excel and other related Hotel Systems (ie. Marsha)

· Must work well under pressure and be detail oriented

The Vancouver Airport Marriott Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process.

Job Type: Full-time

Salary: $22.92-$24.92 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Work Location: In person