Guest Services Agent

We are seeking a Guest Service Agent to join are team at the Steveston Waterfront Hotel in Richmond. The Guest Service Agent will be responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. If you have a passion for delivering unforgettable guest experiences and want to be part of industry trailblazing, apply now!

Perks & Benefits:

• Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness.
• Continuous learning opportunities with an annual educational allowance.
• Generous referral program ranging from $500-$2,500 depending on business need.
• Regular consistent team building activities and events.
• Discounts to local amenities and vendors.
• Discounted hotel stays in multiple locations through our Hospitality offerings.

What Will You do?

• Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
• Remain proficient in all programs required to manage hotel and residential desk needs
• Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions
• Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
• Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures
• Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
• Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage
• Process packages, , messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinate the storage room by storing and retrieving guest luggage and packages
• Providebasic trouble-shooting support for in-room hotel services such as Internet, TV, and movies
• Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible

About the company:

The Steveston Waterfront Hotel is where modern life seamlessly blends with the historic character of this picturesque fisherman’s village. This is where locals and visitors become friends, and friends become family. Whether you’re staying for a weekend or a while, we promise it’ll feel like home from the moment you arrive.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.