Guest Service Agent

Who we are

The Westin Bear Mountain Resort & Spa in Victoria is a luxurious 5-star hotel with 91 rooms, a restaurant, a bar and lounge area, a 300-person ballroom, and conference facilities. The hotel is part of the Westin brand, which falls under the Marriott umbrella. The hotel also features a state-of-the-art spa and serenity pool.

About the position

Our hotel is looking for an experienced Guest Service Agent to join our busy front desk team. In this position, you will provide front desk services to our 5-star guests, process payments and act as an excellent source of information on all hotel matters, amenities and surrounding areas. Our perfect candidate thrives in a busy environment, knows how to provide personal and instinctive customer service and is passionate about the hospitality industry. While previous hotel experience is an asset, other relevant experience will also be considered.

About the job

Greet and welcome guests upon arrival

Verify reservations, collect payment, assign rooms, and address guest needs

Maintaining strict confidentiality and accurate records of guest interactions and transactions

Answer calls, make reservations, and act as concierge

Foster communication with other departments and promote loyalty programs

Ability to perform in a fast-paced environment

Ability to work independently, but also as part of the front desk team

What we offer

Our location atop Bear Mountain Resort in Langford offers convenience to our commuting employees. We provide free on-site parking for those with their own vehicles. We prioritize our staff's well-being, offering complimentary top-notch lunches in the staff room and free access to our fitness facility.

Job Type: Part-time

Salary: From $19.00 per hour

Expected hours: 8 – 24 per week

Benefits:

• Dental care
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Can you commit to morning, mid and evening shifts as well as weekend shifts?

Ability to Commute:

• Victoria, BC V9B 6R3 (required)

Work Location: In person

Application deadline: 2024-04-26
Expected start date: 2024-04-15