AddressThe Westin Nova Scotian, in the Halifax Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour as well as a central location to access an array of restaurants, nightlife, and attractions.Our modern, upscale rooms and suites offer luxurious accommodations with contemporary amenities.
We are passionate professional hoteliers dedicated to the art of hospitality!Our team members are dedicated to providing exceptional personalized service to our guests;our dedication to the customer shows in everything we do.
We put people first! We take care of our associates who in turn take care of the customers.Our customers are our associates, guests, owners, investors and communities. Mutual respect is at the heart of every customer exchange.
How can there be a better job than helping the road weary traveler check into a fresh, clean room - especially when working the overnight shift? As the Night Auditor you may not be the first person most guests meet, but you often get to leave a lasting impression during their early morning check out. In this role you review the prior day's books, looking for anything unusual, and ensuring that as the sun rises, all records are accurate. You are important!
- Be Accountable - your job is to ensure all aspects of the hotel's records of the prior days operations are processed timely and accurately recorded. This data then becomes a tool for management the next day so accuracy is key!
- Make a Great Last Impression - while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous at all times.
- Make a Great First Impression - if someone is checking in on your shift, chances are they are pretty tired as most guests are already asleep. Help them get settled in quickly and efficiently.
- Be Helpful - you are the person who guests will turn to for help or with questions during the overnight shift. Do your best to meet and exceed their expectations with your answers.
- Be a Safety & Security Agent - follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. It is possible that at your hotel you are the "manager on duty" during the overnight hours and if so, take this role very seriously.
This job exists to reconcile all hotel cashier transactions, prepare management reports, and to perform Guest Services duties including check-in, check-out, switchboard operation, and reservations.
QUALIFICATIONS:
- High School diploma required.
- Excellent computer skills required.
- Good verbal and written English communication skills required.
- Strong, accurate attention to detail is necessary.
- Must be able to handle cash or credit transactions.
- Long hours, many of which may be spent standing, as well as the ability to work independently essential.
- Front office software proficiency preferred.
- College course work in related field helpful.
- Knowledge of accounting principles and Excel or similar software preferred.
- Experience in a hotel or related field preferred.
DUTIES & FUNCTIONS:
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Check guests in and out.
- Take reservations.
- Give wake-up calls.
- Balance number of rooms and revenue.
- Prepare necessary reports.
- Balance Guest Services and Food and Beverage cashiers' work.
- Balance credit cards. Make credit card deposits.
- Copy and distribute reports.
- Distribute daily payroll reports.
- Handle special guest requests. Light work
- - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects.
- From time to time you may need to assist with luggage which may require you to exert up to 50 pounds of force.
- Other duties as required.
