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- Training & development
- Vision insurance
We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass in USA and Canada with many locations. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis. Full time, permanent employment position 5 days a week.
Requirement:
The candidate is required to work under pressure, be multi-task, have problem solving experience and great customer service skills and experience. Have the ability to learn fast and to have very great organizational skills. Patience and personal suitability is accountant for in the hiring process. Some weekend work might be required.
Are you great at customer service? Do you like helping people? Are you able to be patient and compassionate while helping people deal with break ins, vandalism and other emergency situations- or simply when they have a rough day? Do you thrive in a fast paced environment where there is always something new to learn and to deal with? If so, this is the job for you. We are looking for a positive, energetic, courageous, cheerful and a team player individual to join our team. We strongly believe in a positive work environment to excel and provide the best results. If you are such an individual and have the same positive values our team is a best fit for you.
Job Description:
- Answer all incoming phone calls, and return missed calls within 10 minutes whenever possible
- Schedule quotes and installations for technicians
- Provide quotes, take orders, do follow up calls, order supplies, and glass products
- Quote basic glass services and automotive glass services
- Ensure all emails are responded to in a timely and appropriate manner
- Sell flat glass services to customers, when necessary
- Order custom glass units, process orders, take payments, make invoices
- Perform other duties as needed which may include cross-training in related positions,
- Filing, and organizing, general cleaning
- Ensure all invoices, orders and quotes are correctly entered in our scheduling software
- Respond to customer complaints, requests
- Attend to walk in clients and provide them with quotes, other related glass services
- Ablity to work in fast paced environment
- Ability to work under pressure, and self-reliant
- Able to focus in a chaotic environment
- Attention to detail
- Have strong desire and ambition for growth and higher achievements
- Able to follow multi-step instructions
- Quick learner
- Prior experience in the auto and/or flat glass industry is an asset
- Computer literate, with working knowledge of word processing, business software and spreadsheet applications, high typing speeds
- Excellent communication skills
- Must be efficient with good organizational and time management skills
- Minimum high school education required.
- Must be fluent in English
Notice
Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
- Acknowledgement
I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
