Our core values:
As a Showroom Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.
Compensation: $22.50/h
Contract basis: 18 months
What you will be doing:
- Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile \uD83D\uDE0A).
- Field any incoming calls and inquiries.
- Assist in administrative duties to run store administration.
- Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
- Take initiative to find creative approaches that make each customer’s experience feel personal.
- Build relationships and a great rapport with customers.
- Teamwork – You are a team player who can also thrive independently.
We hope you are passionate about…
- Customer Service – You are a people person who uses your skills to create great rapport with customers
- Teamwork – You are a team player who can also thrive independently
- Joining a fun, fast-paced environment!
What you bring:
- Experience working in an administrative/customer service role.
- Fast and accurate data entry skills with the ability to multi-task.
- Experience managing customer conflict and escalation.
- Proficiency in Microsoft Office.
- Must be able to work occasional weekends.
Bonus Points if…
- You exude energy, enthusiasm, and positivity!
- You are willing to work additional time when necessary to complete tasks and meet deadlines
Why join Trail:
- Showroom environment
- Paid time off
- Generous employee discounts
- Employee Recognition Program
- Gym membership discount
- Professional Development Programs
- Career Progression
- Company events
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?