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SalaryJoin the Renewed Seneca, The Next Seneca.
Guided by The Next - A Strategic Plan for Seneca Polytechnic , we offer a working environment that is innovative, flexible and encourages risk-taking. Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a great employee experience.
Position Summary
Reporting to the Manager, Operations and Administration, the incumbent is responsible for in-person front line office support for Accessible Learning Services and Personal Counselling Services, including support for Counsellors, Assistive Technologists, Learning Strategists and Student Support Intervention Specialists in the areas of accessibility and academic accommodations.
- Newnham Campus - Thursday & Friday (9 AM - 5 PM) on-site
- Multiple Campuses - Four (4) Days a week (9:30 AM - 4:30 PM) on-site
Responsibilities
Front Line & Appointment Booking
- Responding to service inquiries (in-person, email and phone), scheduling student appointments; the highest level of student/client service to individuals who may be facing difficulty or seeking support for physical and mental health, as well as students with disabilities.
- Understand the nature of student issues in order to book appointments.
- Schedules (and re-schedules, when necessary, due to counsellor or staff absence or as requested by student) appointments for counsellors, Assistive Technologists & Learning Strategists within the Electronic Appointment Booking system (must maintain up-to-date knowledge of appointment booking system).
- Provides information (internal and external inquiries) on the programs and services/requirements provided by the department and Polytechnic as a whole.
Employment Forms & Operations
- Ensure application forms are properly completed to ensure accurate/timely payment.
- Prepares part-time contracts on i3.
- Organizes and maintains a large case filing system.
- Includes creation of new files ensuring the appropriate forms are part of the file.
- Responsible for the scheduling application and the queues and forms associated to student files.
Other Duties as Assigned
- Project based tasks to support the reach of the departments. Providing support with Semester Start-up Orientations, Mental Health Awareness Day, Autism Awareness Day, Global Accessibility Awareness Day.
- Maintains office supply inventory.
Qualifications
Education
- Minimum of a one (1) year certificate in Office Administration or a closely related field.
Experience
- Minimum of three (3) years’ administrative experience in a front office role.
- Experience in accessibility/ disability services is an asset.
Skills
- Advanced skills in SharePoint, MS Office, Excel and related computer programs.
- Strong organizational skills.
- Able to multitask, prioritize, and manage multiple tasks and competing deadlines with minimal supervision.
- Exceptional customer service and communication skills to interact effectively with multi-cultural/racial/able students and staff.
Note:
- Hours of department operation are Monday – Friday 9 AM – 5 PM
- Position does require travel to other campuses are per the needs of business operations.
- Position includes lifting from up to 5 to 20 Kg or 11 – 44 lbs. occasionally.
Job Details
External Posting Date: February 27, 2024
External Closing Date: March 4, 2024
Pay Range: Dependent on experience
Hours: up to 24 hours per week
Work Type: On-site
Shift: TBD
Ideal Start Date: 3/4/24
End Date: 8/30/24
Job Type: Part-time
Note: Seneca requires copies of educational credentials at the time of an interview. Confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency will be required upon hire.
Seneca Polytechnic at a Glance
Seneca Polytechnic is Canada’s leading polytechnic with over 4300+ employees, 40,000 full-time students and 23, 400 part-time and continuing education students. With over 55 years since opening its doors for the first time, Seneca Polytechnic is dedicated to getting our students career- and world-ready. We offer an education that has no boundaries. And we create great flexible experiences for those who study and work here. The student experience. The employee experience. The community experience. The Seneca experience is a differentiator. As Canada’s leading polytechnic, our core mission is our North Star: we provide a great education that builds great careers for our graduates. We make a difference so they can make a difference.
None of this happens without the exceptional employees of Seneca – the faculty, support staff and administrators – who show their commitment to our students and their success every day. We are excited about what the future holds. Come help us build The Next for Seneca Polytechnic. Embrace innovation. Challenge the status quo. Lead. That’s Seneca Polytechnic.
Our Commitment
We are proud to be building the equitable Seneca, and welcome applications from candidates who can contribute to the diversity of lived experiences, perspectives, and approaches. Joining Seneca means being part of an inclusive community working hard to dismantle barriers to access, student success, and employee potential. Learn more about how we are building an equitable Seneca
Accessibility
Seneca is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Upon request, accommodation will be provided in all parts of the application and hiring process. If you require accommodation, please contact jobs@senecapolytechnic.ca.
