Office Assistant

About FoxiPrint

What started off as a high school entrepreneurship project, designing business cards and web pages by a 15-year-old student aiming to establish a profitable business, quickly evolved.

Since 1998, FoxiPrint has emerged as a leader in the print industry, renowned for producing ultra-high-quality screen-printed and digitally printed graphics.

FoxiPrint is a global online printing company serving customers who value the highest quality printing and customer services. Our team of print professionals are complimented by premium industrial machinery across our Vancouver and Toronto print facilities. From sales to customer support, our in-house expert team serves a global customer base with a can-do attitude.

Join Us Ucluelet

We are thrilled to announce the opening of our new office in Ucluelet! This expansion marks an exciting chapter in FoxiPrint's journey, bringing our unparalleled printing services closer to our valued customers in the Ucluelet area.

What We're Looking For

Pushing industry boundaries, FoxiPrint is a customer-first company offering beautifully crafted print products with unbeatable service.

As we embark on this exciting new venture in Ucluelet, we are on the lookout for an exceptional individual to join our team. We are seeking someone who embodies our values of excellence, dedication, and a customer-first mindset.

If you're passionate about providing top-notch service and making a difference in the print industry, we want to hear from you!

What You'll Do

• Source new sales opportunities through walk in clients, inbound lead follow-up and outbound calls/emails
• Learn and develop industry knowledge
• Liaising with customers and our in-house teams to ensure customer satisfaction
• Ensuring order, product, and service inquiries are adequately attended to
• Remaining up to date with FoxiPrint's products and services
• Front-of-house reception duty—as needed.
• Tidy office and common area
• Maintain and expand prospect database to generate pipeline
• Communicate and liaise with sales team
• Successfully manage client relations, providing excellent customer satisfaction and strategically upsell/cross-sell
• Communicate clearly and effectively with customers and collaborate with internal teams ensuring strong collaboration and rapid issue resolution
• Identify and resolve order/experience trends and delegate resolution to appropriate internal teams
• Monitor customer health, satisfaction, risk, and revenue growth regularly
• Understand performance metrics and their impact on customer satisfaction and revenue performance
• Timely follow up on key estimating opportunities
• Attend all department/company meetings as needed (remote)
• Other duties as assigned

What We're Looking For

• Superb organizational skills
• Great attention to detail
• Self-motivation
• Determination to complete tasks
• Excellent verbal and written communication

What You Need

Customer Support: 3 years (call center, hospitality, retail, or similar positions)

Print/Graphic Communications: 1 year

Bonus

Working knowledge of Adobe Creative Suite programs (InDesign, Illustrator, Photoshop)

Bachelor's Degree

Work Schedule:

The Customer Service Representative position is full time and working hours are Monday-Friday from 10AM-6PM.

Company Benefits

Company events

Dental care

Extended health care

Paid time off

Vision care

FoxiPrint is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, or any other characteristic protected by law.

We would like to acknowledge the Yuułuʔiłʔatḥ First Nation and Tla-o-qui-aht Nation on whose traditional territories we live.

Job Types: Full-time, Part-time

Salary: $17.40-$27.85 per hour

Expected hours: 25 – 40 per week

Benefits:

• Automobile allowance
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay

Application question(s):

• Do you currently live in Ucluelet or Tofino? We are only interested in hiring local people for this position, there is no relocation benefit provided by the employer.

Education:

• Secondary School (preferred)

Experience:

• Front desk: 4 years (preferred)
• Administrative experience: 3 years (preferred)

Location:

• Ucluelet, BC V0R 0A5 (required)

Ability to Commute:

• Ucluelet, BC V0R 0A5 (required)

Ability to Relocate:

• Ucluelet, BC V0R 0A5: Relocate before starting work (required)

Work Location: In person

Expected start date: 2024-04-01