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SalaryCompensation: $65,000 - $70,000 Salary
Key Responsibilities:
- Oversees daily operations of the administrative team
- Responsible for general customer/facility inquiries and direct to other appropriate parties
- Receive, investigate, and effectively resolve customer complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation
- Working cohesively with facility operations staff to meet client expectations and enhance our service offerings/value proposition
- General office administration including electronic and paper-based storage/filing
- Provide training, coaching and mentoring admin staff from all locations on Vancouver Island
- Schedules and coordinates office repair and maintenance with appropriate service companies
- Assists, when necessary, in the sourcing of supplies/ equipment/ furniture for the organization and the procurement of such supplies/ equipment/ furniture
- Coordinates with Health & Safety on workstation/chair adjustments and other requirements that may be recommended following ergonomic assessments
- Respond to external and internal customer inquiries and concerns. Ensures timely and quality service delivery and follows-up
- Assist the team with Reception relief
- Assist receptionist with outgoing mail delivery and manage internal mail equipment
- Assist with set up and maintenance of boardrooms as required
- Reviews and responds to requests ensuring satisfactory resolution where possible
- Be the champion of processes
Knowledge, Skills, Abilities and Competencies:
- Minimum 5 years related work experience in an office admin/facility role
- University or College degree preferred
- Knowledge of MS Office, Word, Excel, and Outlook
- Strong verbal and written communication skills
- General technical and maintenance knowledge
- Minimum 5 years customer service management
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
