Office Manager

HourglassHR seeks a highly organized and customer service-oriented individual to join our client's team as an Office Manager. This pivotal role involves overseeing office operations, managing reception duties, and ensuring seamless communication with clients through email correspondence. The ideal candidate will possess exceptional organizational skills, adeptness in multitasking, and a commitment to providing outstanding customer service.

Key Responsibilities:

Client Communication:

• Manage email communication with clients, ensuring timely and professional responses.
• Coordinate appointments, meetings, and follow-ups, maintaining a high standard of client satisfaction.
• Serve as a point of contact for client inquiries, providing information and assistance as needed.

Document Management:

• Maintain accurate records and documentation, including scanning, filing, and organizing paperwork.
• Ensure timely dispatch and receipt of necessary forms to clients, ensuring completeness and accuracy.

Administrative Support:

• Perform receptionist duties, including answering phone calls, directing inquiries, and greeting visitors.
• Assist in scheduling and coordinating office activities, such as meetings and appointments.
• Maintain office supplies inventory and initiate orders when necessary.

Data Entry and System Maintenance:

• Enter and update data into the system with precision and attention to detail.
• Ensure data integrity and accuracy by consistently reviewing and verifying information.

Multitasking and Prioritization:

• Handle multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
• Prioritize tasks effectively to meet deadlines and ensure smooth office operations.

Qualifications:

• Proven experience in a similar role, preferably in an office management or receptionist capacity.
• Exceptional organizational skills and attention to detail.
• Strong verbal and written communication skills, focusing on customer service excellence.
• Proficiency in email management and Microsoft Office suite.
• Ability to multitask, prioritize, and manage time efficiently.
• Experience with document scanning and data entry is preferred.

Attributes:

• Proactive and adaptable nature, able to thrive in a fast-paced environment.
• Strong problem-solving skills and the ability to handle unexpected situations calmly and efficiently.
• Excellent interpersonal skills and a welcoming demeanor.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.

#IND

Job Type: Full-time

Salary: $50,000.00-$65,000.00 per year

Schedule:

• Monday to Friday
• Overtime

Ability to Commute:

• Ottawa, ON K2C 0C7 (required)

Work Location: In person