On-Call Receptionist

GITWANGAK FIRST NATION

Job Title:

On Call Receptionist

Salary:

$18 to $22 * Based on experience

Hours of Work:

On Call - Casual

Start Date:

TBD

Reports to:

Office Manager

Job Summary:

The on-call receptionist is accountable to the Office Manager. The on-call receptionist is responsible for reception duties related to the Front Desk. As a front-line staff member, the receptionist is responsible for scheduling appointment, providing information to clients, and offering outstanding customer service to our members. This position, is crucial to the smooth operations of the office, works with confidential information and handles sensitive information responsibly and in compliance with privacy regulations. This role has no guarantee of hours.

Key Duties:

Customer Service / Reception

§ Provides exceptional customer service to our members and other stakeholders

§ This involves an awareness and sensitivity that might cause disruptions, challenges, and disputes in the office or on the phone

§ Answers the phones, take messages, direct calls, and answers Tier 1 questions

§ Responds to select inquiries made to the generic email account

§ Escalates inquiries as necessary to appropriate subject matter experts

§ Use knowledge of the Band to ensure students are directed to appropriate support services and resources

Appointment Scheduling and Support

§ Schedules appointments

§ Greets and checks-in clients who arrive for appointments

§ Supports short-notice staff absences by rescheduling appointments

§ Assists clients with completing required forms for their appointments and ensure forms are appropriately uploaded to client’s file

Handling Confidential Information

§ Appropriately handles confidential records (receives and uploads documents to CRM and EHR systems)

§ Organizes and maintains filing system (includes confidential medical and client records)

§ Maintains an orderly front desk ensuring confidentiality of client files and documents

§ Keeps records of client-related document

§ Other duties as requested

Qualifications and Requirements:

§ Education: Degree or certificate in relevant field and/or equivalent work experience

§ Experience in customer service

§ Experience working with individuals in crisis is an asset

§ Previous experience in Band or Indigenous Services

§ Demonstrated ability to perform basic reception duties

§ Basic computer literacy with Microsoft Word and Excel and basic computer literacy with PowerPoint

§ Exceptional client service orientation, unwavering professionalism

§ Demonstrated ability to work collaboratively in a diverse team

§ Attention to detail and accuracy

§ Ability to remain flexible and respond to competing demands in a fast-paced environment

§ Exercise judgement and discretion when handling confidential and sensitive information

§ Excellent interpersonal and communications skills

§ Strong organizational and attention skills

§ This role requires a clear Vulnerable Sector Check

PLEASE SUBMIT YOUR RESUME & COVERING LETTER TO:

Gitwangak First Nation

Attn: Pamela Lee, COO

260 Kitwanga Rd W, Kitwanga, BC V0J2A0

Job Types: Part-time, Casual, Seasonal, Freelance

Salary: $18.61-$20.00 per hour

Expected hours: 1 – 35 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Application question(s):

• Please email your resume as per the job posting if you want to be considered for this role.

Work Location: In person