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SalaryWe are an small IT Managed Services company with plenty of room for the right candidate to grow within our organization. Our ideal candidate is a natural problem solver who is confident and enjoys interacting with people. We are interested in outgoing people who can think on their feet, learn technical issues quickly and who can communicate to customers in plain English, with patience and empathy. Please do not respond if you have no experience supporting business IT environments. We are looking for someone with technical skills and preferably has worked for an MSP in the past. This position is on the road in Durham Region, GTA and as far east as Hastings, with remote work from home, and requires a reliable vehicle for visiting clients, and a quiet workspace at home with reliable internet.
Responsibilities Include:
Provide remote and onsite technical support to end-users inclusive of troubleshooting and repair of hardware and software related issues, including peripheral devices, connectivity to local and wide area networks.Set-up new computer equipment based on a standard configuration.Remote and onsite projects as needed.
Required Skills & Experience:
-Google, AWS, Azure and Office 365
--Excellent working knowledge of Windows Server through 2012 R2, MS Exchange 2007-Current, Remote Desktop Services, VPNs, etc.
--Excellent working knowledge of SQL server
--Excellent working knowledge of Virtualization (Hyper-V and ESX/VMware) from buildup and deployment to administration is a plus.
--Experience with Desktop PC hardware skills, troubleshooting, diagnostics, cleanups, etc., Server support and troubleshooting a must. Software skills for Office, Office 365, Google Apps and other basic business apps.
--Keen knowledge of networking - TCP/IP, DNS, firewalls and security. --Prior or Existing Entrepreneur is a plus.
--Excellent English Communication Skills, both verbal and written a must.
--Professional dress, attitude and appearance a must.
--Previous experience in an MSP environment preferred
--CompTIA A+, MCP preferred, Additional IT Certifications a major plus
--Windows and Mac Support knowledge
--Ability to provide applications support and be able to learn line-of-business and industry specific software.
--Must exhibit positive & proactive nature to follow through on helping customers get the answers they need.
--Must be a self starter, who can work to solve issues independently.
--Must have own reliable car.
--Must be well organized, detail oriented, and able to prioritize numerous tasks
--Must have 5+ years experience providing hands on technical support in a multi-user environment --Experienced with troubleshooting, diagnosing, and problem resolution computer, peripheral and network related issues.
--Solid analytic and problem-solving skills personable and technical skills
--A strong service and work ethic, with a focus on delivering quality service support
--We love documentation, ability to follow standard operating procedures and create new ones where needed. Ability to keep documentation on clients' environments up to date using provided tool set.
Required experience:
Computer and Network Support: 5 years
Availability: Mon-Fri 7am-7pm, mostly weekday, with some on call or afterhours on evenings and weekend.
Job Type: Part-time or Full Time
Job Types: Part-time, Full-time
Salary: $40,000.00-$60,000.00 per year
Work Location: On the road
