Operations Analyst

Job Description

JOB TITLE:Operations Analyst

DEPARTMENT: Development and Operations

SUPERVISOR'S TITLE: Manager of Operations, Parks and Facilities

SUPERVISES: DIRECTLY: None

INDIRECTLY: None

POSITION SUMMARY

Reporting to the Manager of Operations, Parks and Facilities, this position provides a wide range of technical supports and completes analytical analysis for the Operations, Parks and Facilities division of the Development and Operations Department.

The position will track performance within the operations, parks and facilities division of the department including measuring and monitoring department standards and services, as well as develop new standards related to a variety of departmental programs.

The position will support the creation of a new performance monitoring framework for the department and is responsible for providing cost analysis, performance measurement, documentation of workflow, processes and procedures, and corresponding reports. The ideal candidate must have a focus on being a team player and carry themselves in a manner which exemplifies professionalism representing the Town of Shelburne at all times.

PRIMARY DUTIES AND RESPONSIBILITES

Under the supervision, direction and guidance of the Manager of Operations, Parks and Facilities, the Operations Analyst has the following duties and responsibilities:

• Support the creation of a new performance monitoring framework for the department and is responsible for providing cost analysis, performance measurement, documentation of workflow, processes and procedures, and corresponding reports.
• Monitoring, evaluation, and reporting on a wide range of department services not limited to snow, ice control and winter maintenance, road sweeping, turf mowing, sports fields maintenance, forestry/ boulevard trees, vegetation management, parks and trails.
• Complete operational analysis based on tracking related to budget and projects and documentation of workflow.
• Establish, analyze, and track key performance indicators (KPIs) to measure the effectiveness of operations and to identify trends and areas for improvement.
• Support the development and review of operational processes.
• Use data and trend analysis and make recommendations for improvements to operations.
• Conduct research of systems, best practice methods and materials for operations monitoring and performance.
• Ensure that operations comply with industry-specific regulations, standards, and town policies.
• Stay updated on relevant laws and regulations that may impact operations.
• Undertake regular review and evaluation of equipment, maintenance practices, processes and procedures to determine efficiencies, cost savings and continuous improvement.
• Collect, survey, input, maintain, and analyze data for documentation and training material for staff.
• Create and maintain a variety of Excel spreadsheets, reports, and database files.
• Conduct field inspections as required.
• Assist with asset management data collection, analysis, life cycle costing, levels of service, asset retirement obligations as part of asset management plans, policies and reporting.
• Support coordination of preventative maintenance programs.
• Work in collaboration with a number of other Town staff, including the GIS Coordinator.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Degree or Diploma in Business Administration, in Computer Science or related discipline.
• Three (3) years progressively responsible experience in performance measurement, analytics, data management and monitoring.
• Additional coursework/training in project management, financial management, public administration are considered assets.
• Strong working knowledge and experience using Microsoft applications .
• Experience with ArcGIS and CityWide Software an asset.
• Demonstrated skills including the ability to work collaboratively and develop strong working relationships with all levels of staff.
• Ability to effectively and efficiently plan, evaluate work, monitor work plans for timeliness, quantity, quality, productivity, and accomplishments.
• Ability to analyze complex technical information and make timely recommendations using solution-based problem solving, with a focus on for continuous improvement.
• Proven planning, highly detailed, and organizational skills to manage business plans and perform reporting, including the ability to meet deadlines and work under pressure.
• Excellent communication and interpersonal skills including writing and interpreting reports and briefs, presentation/public speaking skills, and the ability to interact well with a diverse group of leaders, colleagues, staff, and citizens.
• Clean Criminal Record Check and Driver’s Abstract required.
• Excellent customer service, organization, problem solving, independent decision-making, and change management skills required.
• Strong knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with the work.

CONFIDENTIAL INFORMATION:

• Knowledge of security codes and passwords.
• Access to sensitive information at all levels.
• Financial database information.

WORKING CONDITIONS:

• Physical demand requires standing, sitting and walking.
• Visual attention for detail and health and safety while on the job.
• Attendance at meetings held in the evening and/or weekend, may be required.
• Normal working hours 8:30 a.m. to 4:30 p.m. Monday to Friday (35-hour work week) including being on-site at various locations and Town properties as per operational needs.
• May be required to work outside of normal hours to support certain maintenance and upgrade functions.
• The role requires 100% on-site presence and is not eligible for remote work arrangements.
• Position works in an open space office with individual cubicles, exposes employees to common ambient noise generated by music, conversations, staff interactions, and client interactions at the counter.

The Town of Shelburne has made a commitment to diversity, equity, inclusion and belonging and are at the beginning of this journey. We recognize the value of diverse perspectives and lived experiences, and the importance of creating an environment that embraces and supports these. We are committed to creating and fostering a workplace where all employees, regardless of race, colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, sex (including pregnancy), gender identity and expression, sexual orientation, age, marital status, family status, and disability feel a sense of dignity and belonging. As such, we seek to attract, develop, and retain highly talented employees with a variety of identities and backgrounds, in order to better reflect the growing diversity of the Town of Shelburne.

All applicants are thanked for their interest. Only those selected for an interview will receive a response. Information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of job selection and will not be used for any other reason. Accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

Job Type: Full-time

Salary: $31.39-$36.94 per hour

Expected hours: 35 per week

Benefits:

• Company events
• Employee assistance program
• Extended health care
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Application question(s):

• Please acknowledge your understanding of where Shelburne, Ontario is located.
• Please indicate your availability on 19th or 23rd April for an in-person interview.
• Please indicate Post-Secondary education in Business Administration, in Computer Science or related discipline.

Work Location: In person

Application deadline: 2024-04-04
Expected start date: 2024-05-06