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Job Description
What is the opportunity?
You will be expected to perform a number of critical Tax Operations functions related to the on-boarding of new and/or existing clients and local management of the collection. The team is aligned with other functional units within RBC CM that currently support RBC CM's businesses. You will report to the Tax Operations Manager of the respective functional department.
What will you do?
- Ensure local compliance of tax obligations (compliance, advisory, planning) regarding the identification, tax treatment, withholding and reporting of transactional and operational taxes, particular to the Foreign Account Tax Compliance Act (FATCA), OECD Common Reporting Standards (CRS), Chapter 3/61 and Qualified Intermediary (QI).
- Undertake day to day activities of the Tax Operations Team for RBC CM business Units, which includes, but not limited to, key-in critical Tax Information; assist with Tax Ops projects; and respond to ad hoc requests.
- Contact clients to obtain updated tax documentation declaring status under FATCA and CRS, when necessary
- Provide support to the front office and to external clients for tax documentation related queries.
- Perform documentation remediation work as needed with direction from Tax Documentation Validation and Tax Control Team. Work closely with the business units to obtain updated documentation to prevent withholding on client accounts
- Discuss and address tax documentation issues with Tax Control Team; including account remediation as required
- Resolve client queries and managing front to back exceptions
- Identify and if necessary, escalate high risk items to management
- Manage client outreach data and details received from necessary project teams
- Track client responses and produce metrics per outreach to report statistics and status updates to management as needed
- Establish a best practice approach in ensuring that clients, counterparties and internal business partners receive appropriate attention and that all queries are responded to and resolved in a timely fashion.
- Assist in the completion of audit preparedness planning and execution
- Support all system testing and drive changes to improve process efficiency.
- Work to ensure that all projects raised internally or by the Operations Engineering Team are supported by the team and delivered to the best abilities of the team.
What you need to succeed?
- University Degree within a Financial or Economic sector, or a recognized Financial based diploma.
- Familiarity in respect to W-8 and W-9 form requirements
- Excellent communication & interpersonal skills
- Detail and process-oriented, but also be able to successfully multi-task in a fast-paced environment
- Risk conscious and focused on developing controls.
- Relevant Accountancy designations are a preference
- Experience within an Operations environment of a financial institution
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options
Job Skills
Adaptability, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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