Operations Manager

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Operations Manager

How does the role impact the organization?

As a key contributor to the Raymond James Correspondent Services (RJCS) team you will manage the service relationship with existing Custody and Introducer clients and assist in the transition of new clients to the firm. Reporting to the VP RJCS, you will contribute to the ongoing growth and development of a highly effective and efficient team. As first-class client service is the top priority, this position requires an ability to work in a unique pressure-oriented environment where inherent processing and regulatory rules and deadlines require very strong problem solving, organizational, and prioritization skills.

What will your role be responsible for?

• As an escalation contact for our Correspondent clients, respond to inquiries regarding RJCS business processes, regulatory issues, troubleshooting, and general service matters;
• Manage the RJCS relationship associate team
• Train department associates on new procedures and products;
• Assist RJCS associates with escalated client requests;
• Liaise with third-party vendors to manage external services as required to meet client needs and department objectives;
• Adopt a lead role in new client transitions, using the Raymond James Project Management methodology;
• Create new procedures;
• Review and approve client focused bulletins;
• Monitor client related control accounts and review client bulk trading and allocation processing;
• Assist with the completion of the annual 3416 control audit;
• Assist with project implementation; and
• Other duties as assigned.

What can you expect from us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

What do we expect from you?

Knowledge of

• Fundamental investment concepts, practices, and procedures used in the securities industry; and
• Dataphile is an asset.

Skill in

• Microsoft Office with a willingness and ability to learn new applications;
• Customer service gained from direct, client-facing experiences;
• Analytical thinking and problem solving; and
• Organization, detail orientation, and prioritization.

Ability to

• Work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail;
• Demonstrate advanced face-to-face, email, videoconferencing, and telephone etiquette and relationship management skills;
• Work independently as well as collaboratively within a team environment;
• Exercise tact and discretion in the handling of confidential information; and
• Communicate proficiently in French is an asset.

Educational/Previous Experience Requirements

• A minimum of 5 years of related experience in the Operations of a national investment dealer, a correspondent clearing firm, or other financial services firm.
• Minimum two years in management capacity with direct reports

Licenses/Certifications

• Successful completion of or willingness to complete the Canadian Securities Course (CSC).

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

Salary Range: BC (based on Education, Work Experience, etc) $80,000-$90,000 in addition to competitive performance bonuses/incentives.

Apply using this link: https://raymondjames.taleo.net/careersection/1_ca/jobdetail.ftl?job=2400214&tz=GMT-05%3A00&tzname=America%2FNew_York

Job Type: Full-time

Salary: $80,000.00-$90,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's Degree (preferred)

Ability to Commute:

• Vancouver, BC V6C 3L2 (required)

Ability to Relocate:

• Vancouver, BC V6C 3L2: Relocate before starting work (required)

Work Location: Hybrid remote in Vancouver, BC V6C 3L2