Operations Specialist I – Equity Trade Support

What is the opportunity?

You will serve as a dedicated point of contact/liaison between money managers, registered advisors, branches, trading, settlements and other operation departments.  You will provide assistance with taking live orders over the phone, action rejection notifications that are received from the market centers and immediately notifying the field. You will assist with errors, problem executions, work with settlements to resolve trade issues and be available for all system down times.  You will have the chance to mediate conflict situations in a manner to ensure the best solution for the parties involved.  Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

What will you do?

• Perform complex tasks within an area or department and provide work support when department personnel are not available.
• Communicate effectively with a diverse group of equity and option traders, correspondents, money managers, and RBC Personnel by asking and answering questions in an accurate, professional, and timely manner.
• Assist with monitoring work volumes, daily reports and inventories. Work with associates to resolve issues in a timely manner and notify supervisors of critical items or trends.
• Perform periodic evaluations of processes of all desks for possible improvements in efficiency, risk management and/or use of technology. Discuss ideas for improvements with the Senior Manager and implement agreed upon changes.
• Responsible for processing assigned tasks in the absence of staff in an accurate, timely manner with minimal assistance.
• Assist during heavy volume periods or in the partial daily absence of staff to complete departmental processing in an accurate and timely manner to minimize overtime.
• Assist Senior Manager with HR issues, which may include job performance discussions with associates and supervisor and new employee training.
• Provide on-the-job training and work direction to staff members.
• Provide recommendations or enhancements for department procedures or processes.
• Verify, input and/or maintain information/data into computer files, databases or systems or in record retention systems. Work may include statistical reports to department management.
• Understand how processing can impact clients, departments and firm.
• Research, respond and follow-up to more complex questions from other Operations departments, branch offices and from management staff.
• Ensure availability to act as a resource to less experienced department personnel.
• Participate in the testing and implementation of new systems and processes.
• Refer to department manuals for instructions, task assignments and work functions required for the specific role.
• Other duties and responsibilities as assigned.

What do you need to succeed?

Must-have -

• Ability to handle multiple priorities in a fast paced and deadline driven environment with the ability to provide direction to other team members through verbal or written communication.
• Needs to be self-motivated with high attention to details, and possess excellent customer service, organizational, analytical thinking, and problem-solving skills.
• 4+ years back-office brokerage or trading experience within equity and option trading.
• Series 7 and 63/66 licenses

Nice to have –

• Bachelor’s degree in finance, business, or related field.
• In-depth knowledge and understanding of equity and option trading, financial services, brokerage operational processes, and regulatory policies.

• Knowledge of equity/option trading, and Windows-based software products such as Word, Excel, Access and Outlook. Knowledge in UMG wires, Broadridge, FactSet, Fidessa, Portfolio Advantage.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities  
• Access to a variety of job opportunities across business

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

250 NICOLLET MALL:MINNEAPOLISMinneapolisUnited States of America40Full timeWealth ManagementRegularSalaried2024-02-142024-03-14