Parks Reservation Service Specialist

Parks Reservation Service Specialist

CL4 Parks Reservation Service Specialist

Regular/full-time

Environment and Climate Change

Parks Branch, Park and Trails

Winnipeg MB

Advertisement Number: 42431

Salary(s): CL4 $51,141.00 - $58,252.00 per year

Closing Date: February 22, 2024

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for similar regular or term positions and will remain in effect for 12 months.
Candidates are required to submit the Application Screening Form (Word or fillable PDF only) and resume.

Manitoba Environment and Climate Change is seeking a qualified individual to join the team of Recreation & Education Services with Parks & Trails Division. This position represents and addresses the Parks Reservation Service (PRS) to the public, call centre staff, and field delivery staff. The Manitoba Government offers a comprehensive benefits package that includes extended health care, a health spending account, dental care, vision care, long-term disability insurance, group life insurance, maternity/paternity leave, family-related leave, and a defined pension plan. To be considered for this competition you must submit an application form. See below for further instructions.
Click here to access the application form.

Conditions of Employment:

• Must be legally entitled to work in Canada

• Must be willing and able to travel with occasional overnight accommodations
• Must possess and maintain a valid full Manitoba Class 5 Driver's Licence
• Must be able to work a variable 5-2 schedule to include weekends during the course of the camping season (May to September)

Qualifications:
Essential:

• Extensive experience providing clerical and administrative support in a public-facing or hospitality environment
• Experience with accounting procedures including recording revenues, disbursements, reconciliations, and cash handling
• Experience using database systems, such as Parks Reservation System, camp ground reservation administration software application, or similar customized software applications
• Proficient in the use of Microsoft Office Suite (Word, Excel, and Outlook) or similar software applications
• Experience interpreting and applying policies and procedures
• Strong written communication skills with the ability to format and prepare a variety of written documents
• Effective verbal communication skills, including the ability to deal with the public, over the phone and in-person
• Strong problem-solving skills
• Strong interpersonal skills, including the ability to work cooperatively in a team environment and manage customer conflict
• Strong organizational and time-management skills with the ability to adapt to changing workloads and demands
• Ability to work independently with minimal supervision

• Knowledge of camping reservation policies and regulations in provincial parks
• Ability to read, write, and verbally communicate in French

Duties:
Under the direction of the Parks Reservation Service (PRS) Supervisor, the Parks Reservation Service Specialist performs a variety of technical and administrative functions in PRS and supports other section programming (e.g. recreation programs, interpretation, and marketing). This position is front-line support to field staff and also responds directly to customer inquiries and the call centre, performs the day-to-day duties of the PRS, including financial management, inventory management, the application of technology, administration and call centre support, customer service, and collaborating with field delivery staff.
To be considered for this competition you must submit an application form and resume. Complete the application form at the link below or contact Human Resource Services under “Apply to” to request a copy of the application form. The selection board will rely only on information provided in this form to determine whether a candidate will be invited for further assessment. Note: You are not required to submit a cover letter, but may be asked to submit , references, or other documentation at a later point if invited for further consideration.
Click here to access the application form.

Apply to:

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.
Preference to internal applicants may apply.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

_