Plumbing Dispatcher

Duties

• Answer all phone lines efficiently while maintaining customer satisfaction.
• Analyze and evaluate incoming customer orders for accuracy and completeness.
• Enter data into the system accurately and efficiently.
• Coordinate and schedule for HVAC and Plumbing Technicians.
• Communicate with Technicians, customers, and internal teams to ensure timely and accurate arrival times.
• Monitor progress and provide updates to customers as needed.
• Resolve any issues or discrepancies that may arise.

Experience

• Proficient in data entry and able to type accurately and quickly.
• Knowledge of phone systems and ability to handle high call volumes.
• Experience using Asana or similar dispatching systems an asset such as Jobber

Skills:

• Strong analytical skills to assess customer orders and determine appropriate actions.
• Excellent data entry skills with a high level of accuracy.
• Ability to effectively communicate with Plumbers, customers, and internal teams.
• Knowledge of Plumbing process and industry regulations.
• Excellent communication, multitasking, and problem-solving skills.
• Able to work in under pressure, be detail-oriented, and have a strong geographical knowledge
• Adaptability, organizational skills and ability to prioritize tasks are crucial in this role

Pay: Beginning with $22

Job type: Full-time

Work Location: Must be In person

Benefits

Job Type: Full-time

Salary: From $22.00 per hour

Expected hours: 35 – 40 per week

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• dispatching: 1 year (required)

Ability to Commute:

• Scarborough, ON M1L 4J9 (required)

Ability to Relocate:

• Scarborough, ON M1L 4J9: Relocate before starting work (required)

Work Location: In person