Policing Support Representative

The Town of Okotoks is offering a dynamic position within a work environment where
communication, accountability and collaboration are core values required to support internal and
external customers by providing an exceptional level of customer service. The Town of Okotoks fosters a culture of shared accountability through our collaboratively developed “Habits of Execution”, which empower employees to focus on organizational outcomes and support a high performance culture. We have a strong focus on health and safety, and strive for a culture of wellness, inclusion and organizational effectiveness.

The Opportunity:
We have an exciting opportunity for a highly motivated Policing Support Representative to join the Policing Services group of the Municipal Enforcement business centre within the Corporate Services Team. The position reports to the Policing Administration Support Team Leader.

• Provide customer service at the front reception, on the phone and through applicable systems to internal and external customers.
• Administrative support to Municipal Enforcement and RCMP by creating documents, responding to emails, attending and documenting or transcribing meetings, preparin disclosure packages, processing invoices, cash collection, etc.
• Provide customers with information regarding appropriate statutes, documenting and accessing inquiries/complaints or forwarding to Municipal Enforcement and/or RCMP, or appropriate resource within an agency.
• Develop, enter, and maintain data into databases and existing systems or software to maintain records management.
• Efficiently navigate relevant systems and software to complete responsibilities through projects and tasks that support the work of the business centre.
• This position may also provide services to support a “watch” shift as required.

The Responsibilities:

• Provide customer service at the front reception, on the phone and through applicable systems to internal and external customers.
• Administrative support to Municipal Enforcement and RCMP by creating documents, responding to emails, attending and documenting or transcribing meetings, processing, invoices, cash collection, etc.
• Provide customers with information regarding appropriate statutes, documenting and accessing inquiries/complaints or forwarding to Municipal Enforcement and/or RCMP, or appropriate resource within an agency.
• Develop, enter, and maintain data into databases and existing systems or software to maintain records management.
• Efficiently navigate relevant systems and software to complete responsibilities through projects and tasks that support the work of the business centre.
• This position may also provide services to support a “watch” shift as required.

What You Bring
A combination of education and experience that would provide the required knowledge, skills and abilities to qualify. A typical way to qualify is equivalency to a minimum of a High School Diploma along with:

• A minimum of one (1) year related work experience in a fast paced, office administration position working with and completing data entry, records management and word processing.
• Proficiency in the use of various Microsoft Office programs (Word, Excel, and Outlook).
• Ability to deal professionally, courteously and effectively with a diverse range of people, using judgement, tact, and sound decision-making skills.
• Ability to demonstrate proficient communication styles, including verbal and written communications to ensure messaging is clear, concise and accurate.
• Ability to establish and maintain cooperative, collaborative and productive work relationships
• Ability to preserve and deal professionally and responsibly with highly confidential information.
• High degree of accuracy and attention to detail
• Experience working within a policing environment utilizing electronic record management systems like Canadian Police Information Centre (CPIC) and PROS is an asset
• Knowledge of municipal government and law enforcement would be an asset

What We Offer:

• Competitive Salary
• Comprehensive health, dental, paramedical benefit plans
• Career development
• Flexible work schedule
• So much more!

Pre-Employment Requirements:
Candidates who progress to the final stage of the recruitment process will be required to provide proof of education and designation. In addition, the applicant must obtain and maintain a favourable criminal record check with a RCMP Verified Reliable status

Business Centre Municipal Enforcement
Position Type Full-time Permanent
Compensation $58,279 - $64,226
Standby Rotation Required No but possible Watch Clerk shift
Hours of Work 37.5 hours/week
Number of Openings 1
Work Location On-site
Police Record Check Required Yes, including obtaining and maintaining RCMP clearance
Driver’s Abstract Required No
Deadline to Apply December 17, 2023