Product Care Specialist (Mobile Klinik)

What does it mean to join Mobile Klinik powered by TELUS?

• Our goal is to provide Canadians with an excellent experience
• We are passionate about people - our customers, our communities, and our team
• We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small

What’s in it for you?

• Discounts on the coolest & newest wireless technology here at TELUS
• Team Member-led Resource Groups (TRG) support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an ally
• Flexible & customizable medical, vision and dental benefits that include massage therapy and $5000 for mental health support
• Maternity and parental leave top‑ups, fertility treatment coverage, and gender affirmation coverage
• We provide paid training to ensure your success
• And so much more

Responsibilities

• Actively engage with customers to promote, sell and activate Certified Pre Owned devices (CPOs) accessories, and related products
• Test, diagnose, troubleshoot, and repair smartphones and tablets
• Provide repair and replacement estimates for the customer
• Communicate with the customer to explain technical issues in an easy to understand, helpful manner
• Provide excellent customer service by assisting customers in selecting the right phone or accessories based on their needs and preferences
• Address customer inquiries, resolve issues, and ensure a positive shopping experience

Working hours and locations

• Opportunity to work with all of our brands
• Work a flexible schedule, which includes evenings and weekends
• Hours vary by location and time of year
• Shift coverage at nearby locations

What you can expect after you apply

• Our recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as needed

Base Hourly Pay: $17 - $21

Bonus Pay: Monthly activations bonus

Please note that the compensation shown in the job posting is effective January 2024 and may be subject to change. Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

Job Type: Full-time

Salary: $17.00-$21.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental care
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Paid time off
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Experience:

• repair: 1 year (preferred)
• customer service: 1 year (preferred)
• sales: 1 year (preferred)

Work Location: In person