Product Integrity Operations Program Manager

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team

This role drives operations to ensure the integrity of our products meet our quality standards and guest expectations. This person leads processes to identify product quality issues through diverse channels and escalates, develops, and implements continuous improvement actions. 
They are required to be a strategic operator that, both independently and by way of Cross-Functional influence, drives critical quality solutions that advance operational, process, and technological transformation for the product team. 

A day in the life

• Project manage market crises, issues and projects. As well as providing solutions and consultation from a global lens to market partners during region specific crises
• Liase with VoG and cross-functional partners to execute product pullbacks and safety recalls
• Scope issues and create short-term containment and long-term remediation strategy for product quality issues at DC and store and communicate with relevant Supplier-facing quality teams
• Curate Product Integrity communications to guests, regulators, and internal stakeholders in partnership with Market Regulatory Affairs & Advisory, Legal, Brand and Comms Teams
• Serve as a Market control gate to review and approve (in local language) any product claims and advertising information before sale, in accordance with global policy and local regulation
• Operationalize any new regulatory requirements in partnership with Regulatory Affairs team
• Conduct audits of products and packaging to ensure they adhere to Product Integrity compliance requirements in partnership with Product Integrity Compliance team as needed
• Global response to Retail Quality Forum
• Create and deliver localized training to cross-functional partners to ensure Market labelling and product claims compliance in partnership with Regulatory Team
• Root cause and action plan creation coming out of market CAPAs relating to the PI system, including labelling, safety, claims
• Communication and operations plan during regional and global product crisis

Qualifications

• Minimum of Bachelor’s in Science/Engineering, quality and/or regulatory compliance or related discipline
• Post-Secondary Diploma in Process Improvement, Quality or Compliance will be an added advantage
• Minimum 10 years relevant experience in manufacturing, quality, or apparel retail
• Working knowledge of quality management processes, control documents
• Interpersonal skills – ability to influence people in variety of functions, motivations
• Project Management – ability to problem – solve quickly to achieve results
• Business Process Mapping using Visio or related software tools
• Audit skillset is an asset
• Tech savvy with an ability to articulate business requirements so they can be translated into technology solutions

Must haves

•      Acknowledges the presence of choice in every moment and takes personal responsibility for their life.

•      Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

•      Communicates with honesty and kindness and creates the space for others to do the same.

•      Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.

•      Fosters connection by putting people first and building trusting relationships.

•      Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances

Compensation and Benefits Package