Reception - Sales Associate

Position Description

Position Title: Reception - Customer Service Specialist

Direct reports: N/A

Hours of Work: Full-Time (35 Hours/week)/ Part-Time (21-28 hours/week)

Position available immediately

Position Summary: The Reception Customer Service Specialist is responsible for serving and building relationships with customers by fielding inbound calls via phone and on-line. Reception will be expected to direct calls or complete sales while ensuring customer expectations are exceeded.

Position Responsibilities:

• Provide outstanding customer service and contribute to sales volume growth
• Respond to customer questions and requests in a professional manner that exceeds customer expectations.
• Assist customers with floral, plant, specialty container, and accessory selection;
• Take an active role in maintaining and developing existing and new client relationships, including following up as needed to ensure complete satisfaction
• Respond to customer inquiries via phone and email.
• Help Operation coordinator maintain office filing and customer accounts.
• Managing customer complaint/ resolution process
• Ensure Office and staff room area is tidy and presentable
• Oversee the timely distribution of incoming and outgoing mail deliveries?
• Solid aptitude for listening, establishing rapport and finding the right solutions for customers.

Experience and Qualifications Required:

• Minimum 2 years’ experience working in hospitality/retail
• Experience working in a fast paced, detail oriented, customer first environment.
• Proven written and verbal communication skills in both French and English
• Proficiency/ Knowledge in Microsoft Office Suite (Word, Excel) - Comfortable using computers and modern software.

Candidate Attributes:

• Ability to work effectively as a member of a team-oriented environment
• Strong interpersonal/relationship skills
• Ability to work both independently and in a team
• Ability to work unsupervised and be self-motivated with a high level of initiative
• Demonstrated “can-do” attitude
• Ability to prioritize and manage time effectively
• Punctual and responsible as we offer a time sensitive service
• Careful and consistent attention to detail
• Ability to take criticism as part of training as well as from customers

Conditions of work:

• Flexible schedule required, including occasional weekend availability.
• Peak business periods will require extended hours of work.
• Desk job
• Work on location
• Store discount
• 3 weeks paid vacation
• Group insurance

Job Type: Part-time

Salary: $18.00-$22.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (required)

Language:

• English (required)
• French (required)

Work Location: In person