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Form of work
SalaryAbout us
We are professional, agile and customer-centric.
Our work environment includes:
- Modern office setting
- Company Perks
- Regular social events
- On-the-job training
Responsibilities:
- Provide exceptional customer service and support to clients via phone, email, and in-person interactions
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Assist customers with product information, order placement, and order tracking
- Maintain accurate customer records and update information as needed
- Process customer returns and exchanges according to company policies
- Collaborate with other departments to resolve customer issues and ensure customer satisfaction
- Perform administrative tasks such as data entry, filing, and document management
- Conduct proofreading and quality checks on customer communications
Experience:
- Previous experience in a customer service role is preferred
- Experience working with phone and being comfortable talking face to face with people
- Familiarity with Google Suite (Docs, Sheets, Gmail) for communication and document management
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent verbal and written communication skills
- Ability to type accurately and efficiently
- Detail-oriented with a focus on providing accurate information to customers
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team of dedicated professionals and help us provide the best support to our valued customers.
Job Type: Full-time
Salary: From $17.50 per hour
Expected hours: 35 – 44 per week
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Overtime pay
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
