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Form of workJoin our team as a Remote Customer Service Representative, where you'll play a crucial role in delivering exceptional service to our valued customers from the comfort of your own home.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone, email, and chat.
- Provide accurate and timely information about our products, services, and programs.
- Assist with order processing, issue resolution, and escalation as necessary.
- Maintain detailed records of customer interactions and transactions using our CRM system.
- Collaborate with cross-functional teams to address customer needs and support business objectives.
Qualifications:
- High school diploma or equivalent required; bachelor's degree preferred.
- Previous Customer service experience, preferably in a remote or virtual environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office applications and experience with remote communication tools.
