Remote Operations Specialist Part-Time

Primary Function

To maximize and manage shipment transactions by effectively using fleet and partner carriers while providing excellent customer service and adhering to company processes and procedures.

Key Responsibilities

• Respond promptly to all shipment requests,
• Develop effective solutions for customers,
• Optimize fleet utilization to maximize contractor & company income,
• Manage the successful movement of shipments and meet customer expectations,
• Provide effective communication to and between external and internal customers,
• Monitor and record relevant shipment information systematically,
• Monitors, responds to, and manages load boards,
• Respond effectively to service failures,
• Calculate billing rate & negotiate costs for shipments,
• Maintain overall gross margin goals,
• Manage successful execution of dedicated trucking commitments,
• Create and execute back up plans for each Dedicated run,
• Assist and coaches fleet contractors as appropriate,
• Maintain positive fleet relations,
• Adhere regulatory requirements and company policies,
• Assist other team members,
• Assist with training and orientation of team members,
• Promote the company,
• Other duties as assigned.

Qualification

• Great communicator,
• Learns and adapts quickly to software programs and technology in general,
• Able to multi-task effectively,
• Can work under pressure effectively,
• The following are not necessary but would be considered assets:
• Previous experience in a similar role,
• Previous experience using a Transportation Management System (TMS,
• Previous delivery driving experience,
• Working knowledge of FMCSA, MTO, CBSA, CBP, and DOT regulations,

Shift

• Weekends Friday evening* through Monday morning, and occasional vacation and illness coverage.
• This is a remote work from home position.
• Friday starts at 5pm presently but will change to 9pm when we add a 12pm to 9pm Dispatch shift in approximately one month.

Training will be done in person in Cambridge, ON.

Job Type: Part-time

Salary: $20.00-$50.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Work from home

Schedule:

• Every Weekend
• On call

Supplemental pay types:

• Commission pay

Application question(s):

• Will you be able to attend training in person in Cambridge Ontario for this job?

Education:

• Secondary School (preferred)

Work Location: In person