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Form of workThe opportunity:
The Resource Management/ Experience Management (EM) Supervising Associate is a member of the Tax Canada Experience Management Team. The EM Supervising Associate will provide functional support to the Toronto Tax Compliance Team
Your key responsibilities:
As an EM Supervising Associate, you will be responsible for supporting deployment; development; and capacity management of the Tax client-serving professionals. You will be responsible for reporting requirements in order to effectively deploy client-serving professionals and provide them with meaningful career experiences. You will work with EM and Client-Serving Leaders to understand and set appropriate priorities.
Deployment:
- Address complex scheduling assignments for designated competencies.
- Assist with the creation/ maintenance of accurate personnel and client engagement schedules.
- Proactively identify resources that will become available.
- Proactively monitor and highlight unassigned resources in order to reallocate and minimize unassigned time.
- Regularly communicate material schedule changes to the appropriate teams.
- Communicate and collaborate regularly with other EM team on staffing requirements.
- Understand and apply independence policies to the EM processes and tools to ensure continual compliance with EY Global and regulatory requirements.
- Consult with EY partners and staff across Canada on independence issues related to both personal and firm-related independence matters.
- Implement best practices and innovative solutions to keep pace with the firm's evolving business needs.
Reporting:
- Act as a subject matter resource on EM tools/enablers
- Create routine reports using existing templates that show utilization performance, availability forecasts, and variances between actual and forecasted utilization.
- Partner with EM, Talent, Workforce Planning, and Finance on headcount decisions
- Create reports and pivot tables for deployment area
- Actively use EY enablers including resourcing, talent and finance tools and databases.
Teaming:
- Demonstrate effective teaming with Tax and EM team(s) by proactively responding to requests.
- Understand system and reporting escalation points to resolve problems accordingly.
- Work with Canadian EM team by proactively responding to requests.
- Participate in ad-hoc projects as required (i.e., creation of dashboards, process improvement, training, etc.)
- Participate in the orientation of new hires by providing an overview of the EM function and operating model.
- Partner with Tax Talent Team (i.e. HR) on Performance Management initiatives.
- Identify ways to improve EM processes and contribute to team initiatives.
- Work with peers across the Americas Tax EM by contributing to EM priorities; task forces; and/or projects.
Knowledge, Skills and Experience attributes for success:
- Microsoft Excel skills, such as the ability to do export and manipulate data; analyze pivot tables, etc.
- English language skills - very strong written and verbal communication
- Strong analytical skills, with attention to detail
- Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
- Strong problem-solving skills
- Flexible in adapting to constantly changing priorities
- Outstanding teamwork and interpersonal skills
- Confident at working independently and a self-starter
- Adept at handling multiple tasks, with strong organizational skills
- Experience in a professional services firm desirable
- High degree of expertise on EM systems/ enablers
To qualify for this role, you must have:
- Bachelor's degree, or equivalent work experience
What we offer
We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
- Support and coaching from some of the most engaging colleagues in the industry
- Learning opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that's right for you
Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
