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SalaryThe opportunity
The Experience Management (EM) Senior is a member of the Assurance Canada Experience Management team. The EM Senior provides functional support to the Sub-Service Line (SSL) EM Lead. This role will provide coverage and support to our Ottawa and South Western Ontario (SWO) offices, but can be done remotely.
Your key responsibilities
As an EM Senior you will be responsible for supporting deployment; development; and capacity management of the Assurance client-serving professionals. You will be responsible for reporting requirements in order to effectively deploy client-serving professionals and provide them with meaningful career experiences. You'll be working regularly with Partners, senior leadership, and the EM Lead to support the client serving professionals.
- Assist with staffing all levels of resources, maintaining Retain with client bookings and staff projections
- Maintain databases regarding client data, staff preferences, skills and restrictions as required
- Staff all inventory observations for your practice
- Produce weekly communications including general forecasting, availability and capacity management reporting as required
- Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
- Audit Retain regularly for accuracy
- Build strong relationships with Partners and senior leadership to ensure staffing demands are being met. Provide regular reporting and updates to leaders in the practice to help solve staffing challenges
- Assist with annual planning process - incl. data input to planning tool as directed by RM team leaders
- Communicate regularly with RM and practice managers on status of staffing requirements and issues
- Identify over/under utilized individuals and bring to attention of RMs as required.
- Identify conflicts and resolve or escalate
- Support SSL EM Lead in addressing complex scheduling assignments.
- Assist with the creation/maintenance of accurate personnel and client project schedules.
- Communicate regularly with Experience Management team on the status of staffing requirements
- Demonstrate effective teaming with Assurance and cross service line EM team(s) by proactively/creatively responding to requests.
- Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model
- Partner with the Assurance Talent Team (i.e. HR) on Performance Management initiatives
- Create reports and pivot tables for deployment data
- Involved in ad hoc projects as required
Skills and attributes for success
- Strong analytical skills, with meticulous attention to detail
- Very strong written and verbal communication
- Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
- Strong problem-solving skills
To qualify for the role you must have
- 1-3 years of experience staffing professionals
- Advanced Microsoft Excel skills including pivot tables
- Bachelor's degree, or equivalent work experience
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
- Support and coaching from some of the most engaging colleagues in the industry
- Learning opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
