Restaurant General Manager

We are currently seeking a dedicated and experienced General Manager to lead our Ontario restaurant operations (Denny's), located in Brantford ON. The ideal candidate will be a dynamic leader with a passion for hospitality, a commitment to exceptional guest service, and a drive for operational excellence.

Responsibilities:

• Oversee all facets of restaurant operations, including food preparation, quality control, cleanliness, and compliance with health and safety regulations.
• Monitor inventory levels, food costs, and waste to optimize efficiency and profitability.
• Manage restaurant finances, including cash handling, budgeting, and cost control.
• Utilize POS systems to process orders, payments, and track sales.
• Implement and enforce company policies and procedures to maintain consistency and excellence in service delivery.
• Develop annual budgets, forecasts, and financial targets in collaboration with senior management.
• Analyze financial statements, sales trends, and cost data to identify areas for cost control, revenue enhancement, and profitability improvement.
• Implement strategies to optimize sales, minimize expenses, and achieve financial objectives.
• Recruit, train, and develop a skilled and motivated team of restaurant staff, including servers, cooks, and support personnel.
• Provide ongoing coaching, feedback, and support to ensure team members deliver outstanding service and uphold brand standards.
• Foster a positive work environment characterized by teamwork, respect, and accountability.
• Champion a culture of guest satisfaction by ensuring every guest receives friendly, prompt, and attentive service.
• Address guest inquiries, concerns, and complaints promptly and professionally, striving for swift resolution and positive outcomes.
• Regularly review guest feedback and operational metrics to identify opportunities for improvement and implement corrective actions.
• Build and maintain positive relationships with the local community, stakeholders, and organizations to enhance brand visibility and goodwill.
• Collaborate with marketing teams to execute promotional campaigns, events, and initiatives aimed at driving traffic and increasing revenue.
• Participate in community events, sponsorships, and charitable activities to strengthen the restaurant's ties with the community.

Requirements:

• 3+ experience in restaurant management, preferably in a high-volume, fast-paced environment.
• Food Handler Certification and Smart Serve Certification or equivalent.
• Red Seal or Equivalent Certification.
• Strong leadership skills with the ability to inspire and motivate teams to deliver exceptional results.
• Excellent communication, interpersonal, and problem-solving skills.
• Sound understanding of financial management principles and experience with budgeting and cost control.
• Knowledge of Ontario's restaurant industry regulations, health codes, and labor laws.
• Flexibility to work evenings, weekends, and holidays as required.

Job Types: Full-time, Permanent

Salary: $55,000.00-$75,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift

Education:

• AEC / DEP or Skilled Trade Certificate (required)

Experience:

• Hospitality: 3 years (required)
• Restaurant management: 3 years (required)
• Develop annual budgets, forecasts, and financial targets: 3 years (required)
• Analyze financial statements, sales trends, and cost data: 3 years (required)
• cost control, revenue enhancement: 3 years (required)
• profitability improvement.: 3 years (required)
• food preparation, quality control, compliance: 3 years (required)

Licence/Certification:

• Smart Serve (required)
• Food Handler Certification (required)
• Red Seal or Equivalent Certificate (required)

Ability to Commute:

• Brantford, ON (required)

Ability to Relocate:

• Brantford, ON: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-03-11
Expected start date: 2024-03-13