Restaurant Server

Job Profile

The Restaurant Server greets and fulfills customer needs with an end goal of providing a great customer experience.

Duties and Responsibilities

• Embodies a forward-moving, highly collaborative, fully accountable and inspired positive
• mindset.
• Actively promotes a positive mindset in the work place
• Creating a memorable first impression, smiling and greeting guests.
• Ensures that guests are made comfortable and up to date with the status of the restaurant
• Organizes and maintains a steady flow of guest seating
• Maintains a clean and respectable working environment
• Bus and reset tables as required to maintain flow of guests through the restaurant
• Directs guests to appropriate outlets i.e. washrooms, event rooms, etc.
• Be up to date and knowledgeable of the surrounding area i.e. be able to give guests accurate
• & efficient directions
• Takes and organizes reservations
• Works closely with other departments to optimize guest satisfaction, relative to food and
• Beverage
• Responsible for the daily execution of guest key service standards as outlined by the hotel
• including leading guests rather than pointing, using eye contact, smiling and using the
• guests name
• Follows company policies & procedures as outlined in the Employee handbook, and
• effectively communicate them to other team members
• Understands and work in accordance with health and safety mandates
• Understands the variety of food and beverage choices and can recommend appropriate
• solutions to customer needs

Qualifications

• Must have serving it right and food safe certifications
• Must have food safety certificate
• Excellent command of the English language- written and verbal. Other languages an asset
• Possess a positive attitude and works well with other team members
• Strong interpersonal skills with an ability to work as part of a team
• Excellent guest service skills, desire to meet and exceed guest expectations
• Ability to anticipate the needs of the customer and provide suggestions on food & beverage
• Options
• Ability to work under pressure with sometimes demanding/abrasive customers
• Sense of urgency, strong work ethic with a passion food and beverage and the ability to work
• Unsupervised
• Comfortable with computers and technical programs
• Must be willing to work in Kamloops, BC
• Must be legally entitled to work in Canada

Working Conditions

• High paced environment
• Variety of hours – morning, afternoon, evening, weekends, weekdays, holidays
• Work with challenging customers
• Noisy environment
• Work as a team and individually

Physical requirements

• Constant standing for a minimum of 4 hours at one time
• Carrying, bending, kneeling, pulling, twisting & lifting of up to 20lbs.