Scheduling/Customer Service Assistant

AbleLiving Services is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga, Burlington, Stoney Creek and Hamilton communities.

We are currently hiring (1) PartTime Customer Service Assistantto join our Community Services Team in the Mississauga Area!

**This position includes rotating shifts, and every other weekend**

Our Customer Service Team works out of Lakeside Office in Mississauga and provide administrative support to our community teams and employees.

Are you looking for a job with an organization that values a strong workplace culture? By joining AbleLiving Services, you’ll be joining an organization that is:

• Great Place to Work certified! (2023)
• Named on the Best Employers in Ontario list (2023)
• Named on the Best Workplaces for Giving Back list (2023)

Interested in bringing your talent to our team? Here is what we offer:

• Healthcare of Ontario Pension Plan (HOOPP)
• Ongoing opportunities for education, training, development and growth
• Tuition reimbursement opportunities
• Employee Assistance Program
• $500 Signing bonus

Position Summary

The Customer Service Assistant will provide support to our Community Services Programs by providing reception duties and will frequently be the initial contact for clients and other individuals using our intake services. The Customer Service Assistant may perform other administrative support services that are within the appropriate boundaries of the training and requirements of the position and within incumbent’s knowledge, abilities and skills, as assigned.

This position requires working rotating shifts, weekends, and statutory holidays.

Responsibilities

• Providing customer service and administrative duties.
• Acts as the liaison between staff and office.
• Acts as first point of contact for clients and community, responding to service inquiries as assigned.
• Processes referrals from community and partnering organizations.
• Maintains client filing system.
• Word processes a variety of forms and documents as required.

Position Requirements

• College/business diploma in office administration or related certification required
• Minimum one year experience in an office environment
• Must have previous experience with data-base management and report generation
• Must be able to use Microsoft Word and Excel
• Attention to detail, with accurate keyboarding skills
• Ability to format letters, forms, memos and general documents is essential for this position
• Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy
• Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position
• Must be able to work both independently as well as part of a team

As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date.

Deadline to Apply: No later then 4:00pm on Wed Janaury 10, 2023

Thrive Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation in the completion of this application please contact the HR Department at 289-309-8477