General Information
Job Description
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Review department log records and be familiar with pertinent information relevant to the daily shift.
- Review the hotel status and follow up actions with the previous shift officer.
- Issue radios, beepers, keys to designated hotel internal guests. Maintain accurate records and ensure the safekeeping of such.
- Check associate I.D.'s
- Ensure all non-hotel employee arriving at employee entrance are properly escorted while on property.
- Inspect internal guests packages, purses, bags, etc. as internal guests enter or leave the property.
- Provide escorts for internal guests.
- Ensure that afterhours access into secured hotel areas are properly authorized, monitored and documented.
- Handle deliveries received during non-business hours.
- Work with outside agencies (i.e., police).
- Coordinate emergency situations.
- Monitor surveillance cameras.
- Investigate duress alarms.
- Patrol the property with specified equipment, checking all designated points and document all actions taken.
- Resolve safety hazard situations.
- Investigate suspicious persons on hotel property.
- Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guests complaints; complete documented reports.
- Respond to the scene of external guests and internal guests accident promptly; administer first aid in accordance to the Workers Compensation Board/CPR;
- Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
- Answer the departmental telephone.
- Communicate by radio/beeper with designated resort personnel.
- All other duties as required.
- Maintain complete awareness of:
- scheduled group activities and house count.
- hotel facilities and services.
- hours of operation.
- facility layout.
- fire and emergency plans.
- departmental rules of conduct.
QUALIFICATIONS:
- Must have a valid Class 5 (or better) BC Drivers License, and be able to provide current driving abstract, with 3 demerit points or less over the last 5 years.
- Knowledge of Criminal Code and municipal by-laws.
- Knowledge of hotel layout, security policies and procedures, knowledge of Hotel functions.
- Proficiency with Microsoft office products.
- Sound working knowledge of all relevant legislation including Occupational Health and Safety Act, Work Compensation Board of BC.