Security Supervisor

Security Supervisor Full Time

Job Purpose: This position ensures the security of all Casino assets and the integrity of all gaming operations and the company while on shift. You would monitor and supervise all employees’ activities to ensure the conduct of all gaming operations are in accordance with BCLC Casino Standards, policies and procedures and the Casino’s internal policies and procedures. The position dictates that you would be responsible for maintaining the safety of all individuals in the Casino while on shift. You would supervise, direct and delegate duties to Floor Security Officers while, this would include coaching and disciplinary actions regarding department team members, as well as assisting in the training of all new team members. This position would require you to deal with fire alarms, fire panels, emergency evacuations, medical emergencies and first aid calls in the Casino. In a highly professional manner, you would also be called upon to deal with intoxicated and disruptive patrons and handle theft, cheat at play and any other criminal event or unacceptable behavior. There would also be a requirement to complete incident file reports and the recording of any unusual events or activities of staff and patrons on both ITRAK and internal data base. At times this may include interaction with the RCMP.

Qualifications

Candidates who are BST certified GSO (Gaming Security Officer) certified would be considered an advantage. Level 3 First Aid would be considered an asset. Supervisory experience would be a definite advantage. An acceptable combination of education, related training and/or experience may be considered. The successful candidate will have experience providing excellent customer service.

Competencies

• Can analyze problems systematically, organizing information and identifying key factors and key causes in order to generate solutions
• Ability to consistently lead, build and manage a diverse team.
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Conflict resolution skills with the ability to deal with customers issues in a professional courteous and understanding manner even in difficult situations
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team member policies and procedures, and has a willingness to learn
• Knowledge of Microsoft Office computer applications
• Demonstrated knowledge of first aid and emergency procedures
• Ability to communicate effectively over a radio
• Can effectively observe and document events
• Following training, can understand and adhere to BCLC and Casino policies and procedures.

Conditions of Employment:

You will be required to obtain and maintain a gaming employee certificate of registration from the British Columbia Gaming Policy and Enforcement Branch, as well as a minimum Level One First Aid certificate and a Serving it Right certificate. You would need to be able to walk and stand for extended periods of time and wear a radio with an earpiece. You will be required to work shift work which includes days, evenings, weekends and graveyards. Candidates must be 19 years or older in order to work in the Casino.

Job Types: Full-time, Permanent

Salary: $23.19 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person