AddressJob Description
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Senior Manager, Application Development and Maintenance - Crew, is a strategic leadership role responsible for overseeing the development, maintenance, and support of critical applications within the Crew domain at Air Canada. This role requires a dynamic leader with a strong background in Application Development and Maintenance, particularly in mission-critical areas such as crew mobility, crew pay, crew time, crew scheduling and other essential functions for both In-Flight Services (IFS) and Flight Ops.
Reporting directly to the Director of Application Development and Maintenance - Crew, the Senior Manager will provide strategic oversight, manage budgets, lead a high-performing team, ensure the successful delivery of projects, drive system integration, and maintain reliable and high-performing applications to meet operational needs and business goals.
Responsibilities:
Application Development and Maintenance:
- Oversee the development, maintenance, and support of key applications within the Crew domain, ensuring high reliability, availability, and performance.
- Collaborate with business stakeholders to gather requirements, prioritize development efforts, and align technology initiatives with operational needs.
Strategic Oversight and Planning:
- Develop and execute a strategic roadmap for Application Development and Maintenance, aligning technology initiatives with the airline's business goals and operational requirements.
- Identify opportunities for application enhancements and modernization to improve efficiency and user experience.
Budget Management:
- Manage the budget for Application Development and Maintenance, optimizing resource allocation and cost control while adhering to financial targets.
- Track and report on budget performance and provide regular updates to the Director.
Team Building and Leadership:
- Recruit, build, and lead a highly skilled and motivated team of developers and support staff.
- Foster a collaborative and inclusive work environment that encourages professional growth and development.
Program and Project Delivery:
- Ensure the successful delivery of Application Development projects and Maintenance tasks, adhering to timelines, budgets, and quality standards.
- Collaborate with project managers, business analysts, and stakeholders to drive project success.
System Integration and Application Uptime:
- Coordinate system integration efforts to ensure seamless data flow and interoperability across applications and platforms within the Crew domain.
- Monitor application uptime, performance, and reliability to meet operational SLAs (Service Level Agreements) and business expectations.
Stakeholder Engagement:
- Engage with senior leadership teams across various operations branches to provide status updates, align technology initiatives with business objectives, and gather feedback for continuous improvement.
Compliance and Quality Assurance:
- Ensure compliance with industry regulations, data security standards, and best practices in Application Development and Maintenance.
- Implement quality assurance processes and conduct regular audits to maintain high-quality standards.
Qualifications
- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
- Proven track record of at least 8 years in technology leadership roles, with a strong background in Application Development and Maintenance within the airline industry or a related domain.
- Excellent understanding of airline operations, especially in areas like Crew Mobility, Crew Pay, Crew Time, Crew Scheduling
- Demonstrated success in strategic planning, budget management, and technology roadmap development.
- Strong leadership and people management skills, with the ability to lead and motivate cross-functional teams.
- Experience with project management methodologies and successful delivery of Application Development projects.
- Strong problem-solving and analytical skills, with the ability to make data-driven decisions.
- Excellent communication and stakeholder management skills, capable of presenting to senior leadership and gaining support for technology initiatives.
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
