Senior Manager, Business Solutions

Do you have demonstrated experience and success transforming Business Solutions through new technologies? Are you excited to lead and be a change champion in the adoption of modern delivery practices and methods, and co-creation of new solutions that solve for complex business challenges in our dynamic and rapidly changing digital health sector? Are you comfortable with breaking the status quo and leading and inspiring others in the co-design, delivery, and support of new digital solutions to modernize business processes and replace legacy systems? If so, the Long-Term Care and Community Administration I&IT Solutions Branch within the Ministry of Health is looking for an experienced people-focused leader to join their team as Senior Manager, Business Solutions!
Join an organization that embraces technological advancements, data-driven decision-making, and digital health innovation to optimize health and long-term care delivery in Ontario. Become part of an empowering, performance driven, highly engaged and dynamic team and environment.
About the Ontario Public Service (OPS): We are one of the largest employers in the province, employing more than 60,000 people. Every day we are modernizing government operations and improving public services. We have a wide range of meaningful and rewarding career opportunities in communities across Ontario. We welcome innovative ideas and new people, encourage learning and development, and reward achievement. No matter the position, we live the core values of trust, fairness, diversity, excellence, creativity, collaboration, efficiency, and responsiveness.
What a career in the OPS can offer: We are committed to being an employer of first choice, creating a positive and inclusive work environment. In addition to flexible work arrangements, collegial and professional work culture, career growth and development and on-the-job training to help you succeed, we offer a competitive total compensation package, which includes an attractive salary, defined benefit pension plan, comprehensive health, and dental plan and much more.
About Us: Ontario is building a digital government. Innovative future ready technology is what will bring exceptional people focused services forward for Ontario. The Health Services I&IT Cluster provides information management and information technology solutions that enable and support the business requirements of the Ministry of Long-Term Care, Ministry of Seniors and Accessibility and the Ministry of Health, and its agents. The cluster supports the Ontario government's I&IT Strategy and plays a leadership role in major business transformation initiatives and infrastructure projects that are currently underway. The cluster is also working to promote the evolution towards a common IT infrastructure for government.
The Long-Term Care and Community Administration I&IT Solutions Branch (LTCCASB) mandate is to develop, maintain and modernize I&IT solutions for the Ministry of Long-Term Care and the Ministry of Seniors and Accessibility in support of ministry operations and community sector administration.
Areas of focus include:
• Strategic technology leadership and delivery oversight within LTCCASB
• Agile product delivery within LTCCASB including technology modernization strategy, designing and planning for the I&IT solutions for the Ministry of Long-Term Care and Ministry of Seniors and Accessibility, resourcing, procurement, and financial oversight.
• Advancing Long-Term Care and Seniors and Accessibility I&IT considerations in strategic and legislative transformation initiatives
• Delivering office administration, human resources management and fiscal management I+IT solutions for the community care sector including the Human Resources Information System (HRIS) and Management Information System (MIS)

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

The OPS is an innovative, responsive, and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.
The OPS invites all interested individuals to apply. As an organization that promotes equity and diversity, the OPS encourages applications from Indigenous, Black, racialized individuals, and persons with disabilities.
The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.
Visit the OPS Anti-Racism Policy, the OPS Diversity and Inclusion Blueprint, and the Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.

What can I expect to do in this role?

Create the Work Environment
In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.
Deliver on Business Goals and Priorities
Your leadership will be crucial in guiding the team towards the achievement of its business goals through technology enablement and oversight. It will be your responsibility to be a trusted technology leader and advisor to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of ministry partners.
As the Senior Manager, Business Solutions, you will:
• provide senior strategic and tactical technical leadership in the planning and execution of a portfolio of complex projects and initiatives while balancing timelines, resources, and budgets.
• manage digital business transformation and promote broader use of data horizontally across Ministries aligned with the Digital Government direction through advancing modern technologies.
• direct and oversee the development of innovative solutions on start-up, proof of concept or pilot scales based on emerging technologies or concepts to address the transforming business needs of business partners.
• develop partnerships and consult with stakeholders/clients to provide advice, promote understanding, devise I&IT strategies, and manage I&IT initiatives that support their business needs.
• build organizational capacity through effective human resources development by authorizing recruitment activities, labour relations management, talent management, organizational design, and succession planning.
• demonstrate the leadership behaviours, attributes and mindset for leaders, across the organization, to lead the OPS into the future and deliver our vision.

How do I qualify?

Strategic Leadership Skills:

• You have technical leadership experience and the ability to inspire, engage, motivate, develop, and mentor staff to deliver on results during on-going change and transformation.
• You are a collaborative leader and have incorporated the principles of diversity, inclusion, and anti-racism across all elements of your management style.
• You have a proven record of strategic thinking, innovation, and effective decision-making abilities.
• You demonstrate good judgement, political acuity, and organizational awareness in managing issues and priorities.
• You have leadership experience in working in agile development and in product centric models of delivery.
• You have demonstrated success in fostering an environment of continuous improvement, creativity, and excellence.

Technical Expertise and Specialized Knowledge:

• Hands on leadership experience with customization and configuration with Salesforce CRM, Service Cloud, Experience Cloud and Public Sector Foundations
• Demonstrated experience with OmniStudio (Script), Apex, Visualforce, and other Salesforce technologies.
• Knowledge of experience with other technologies such as MS Dynamics, Java/JEE, Microsoft .Net multi-tiered I&IT technologies, cloud, automation, and integration technologies
• You have knowledge of policies, standards, and processes governing I&IT application development, deployment, and maintenance, to develop and prioritize complex strategic technology implementation and client program delivery plans.
• You have knowledge and expertise in product and program management principles and methodologies to manage the delivery of product management and delivery as well as program plans, initiatives, and goals.
• You have knowledge of principles, best practices, trends and issues in contemporary I&IT Business Solutions design and agile development, and multi-disciplinary digital approaches to manage and integrate portfolio I&IT plans and projects.
• You have experience with business modeling and problem-solving approaches and can provide business and technical expertise to clients and staff.

Strategic Planning and Change Management Skills:

• You have proven success in leading technology teams through agile product delivery and architecture principles, dev-ops best practices, technology roadmap guidance, governance, operational support and risk assessment and mitigations.
• You have experience setting operational plans to establish goals and objectives within an environment of changing priorities and demands.
• You have experience in driving transformational change and addressing opportunities for modernization/continuous improvement to promote operational efficiency.
• You have excellent analytical and strategic thinking skills to provide technical and tactical advice.
• You have superior strategic planning skills to provide expertise and mitigation strategies on challenges/issues.

Communication and Relationship Management Skills:

• You can build and maintain effective working relationships across the organization to enhance awareness, manage expectations and deliver on priorities.
• You have excellent verbal and written communication skills to develop and deliver presentations and executive briefings.
• You can influence and negotiate with partners and stakeholders to find collaborative solutions to complex issues.
• You can present recommendations and options for technical improvements/enhancements, introduce modern technologies and discuss complex I&IT solutions with business clients, management, and executives.