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Job Description
What is the Opportunity?
The Senior Manager, Client Relationship Management (CRM) is responsible for the development and implementation of Salesforce.com CRM technology initiatives for RBC Insurance (RBCI).
Reporting to the Director, Client Relationship Management & Sales Tools, this individual is a key member of the Salesforce.com Center of Excellence and acts as trusted advisor and Salesforce.com CRM technology subject matter expert. The successful candidate will build business capabilities through the development of CRM technology enabled solutions and will work with key business partners to ensure deployment and strong adoption of CRM solutions. This role acts as a senior administrator for our Salesforce.com instances as we drive towards the cutting edge of Salesforce.com innovation and continue to enhance the Salesforce.com platforms for all of RBCI.
What will you do?
Develop customized solutions within the Salesforce.com platform to support critical business functions and meet project objectives, client requirements and company goals
Assess business needs and then lead and/or execute configuration changes within salesforce.com to address requirements.
Consult with all company stakeholders on new requirements and optimization of existing capabilities on the Salesforce platform.
Support multiple business channels and user groups with ongoing product enhancements and feature development (configuration based) for major releases
Provide thought leadership and direction to maximize our CRM transformation with the Salesforce.com platform
Work closely with our IT partners on the implementation of change management best practices
Support the business with overall change management initiatives to ensure proper adoption of the Salesforce.com platform
Support the day-to-day administration of our existing salesforce.com instances
Must-have
3+ years of Salesforce.com Administrator experience
CRM industry acumen and awareness of emerging industry capabilities
Strong knowledge of Sales and Service Cloud
Hands on experience with Salesforce administration and configuration functionality
Certifications - Salesforce Certified Administrator, Salesforce Platform App Builder and one of Salesforce Sales Cloud or Salesforce Service Cloud
Experience working in an Agile and Kanban delivery environment
Strong strategic business sense and ability think conceptually and strategically
Proven ability to execute within a matrix organization
Ability to find creative solutions to business problems
Ability to interpret data and make data based decisions / recommendations
Product mindset to app development
Nice-to-have
Financial Services Cloud experience is an asset
Prior insurance industry experience
Experience using Flow builder
Working Conditions
This position will work in a hybrid office setting with a minimum of 3 days in the office
The environment may be very fast paced, requiring focused, adaptable, results oriented individuals with attention to detail.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Job Skills
Additional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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