Senior Manager, Hr Services And Optimization

Improve lives. Love your job. Grow your career.
Date: 
March 13, 2024
Location:
 BC or ONT, CA
Company: 
LifeLabs
Reports to:
 VP Human Resources and Talent
Purpose of the Role The Senior Manager, HR Services and Optimization will be accountable for providing operational value to LifeLabs through leadership of the HR Services function, which is comprised of talent acquisition, HRHelp, centralized ER relations and process optimization. They will lead and oversee the HR Services function, ensuring it delivers a high-quality and consistent experience for all people leaders and employees.  They will pay a critical role in helping us deliver on our overall business goals, focusing on the employee experience and increasing efficiency through process optimization and facilitating innovative and strategic development and delivery of HR service excellence.
Core Accountabilities
 
-Lead the design and delivery of a modern, responsive HR service experience through a tiered HR response model encompassing the following teams:
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-HR Help who provide HR data processing and Tier 1 support to employees
-HR team that supports self-service processes
-Talent Acquisition team
-Centralized employee relations team
-Identify and implement innovative solutions and best practices to enhance HR service delivery.
-Establish service standards, policies and procedures as well as monitor service trends and respond to user experience feedback to identify opportunities for enhancement of services.
-Implement clear responsibilities for administrative processes, streamlined processes and optimized workflows to ensure HR operational excellence.
-Build data entry and data audit processes to ensure HR data integrity.
-Develop integrated work methods and procedures to ensure maximum efficiency and productivity.
-Lead the documentation and standardization of HR processes.
-Lead the creation of SOPs, training documents, self-service documents and all materials to ensure a consistent and high-quality service.
-Collaborate with HR Technology to identify and assess opportunity to integrate AI and automation into HR services.
-Drive continuous improvement of our overall HR Services delivery model.
-Continuously assess and optimize HR service delivery processes in compliance with legal requirements and HR policies.
-Collaborate with HR Technology to build and implement User Acceptance and Service Review Testing activities and document procedural and systems issues encountered in the process.
-Establish Key Performance Indicators (KPIs) to measure the effectiveness, efficiency, and quality of HR service delivery.
-Collaborate with the Senior Manager, Compensation and Analytics in the development of various HR service delivery analytics and dashboards (PowerBI). 
-Lead the transofrmation of HR operations leveraging change management principles to ensure people and business objectives are achieved.
-Collaborate with HR Centers of Excellence to pro-actively understand their program needs and impact on HR Services and design integrated processes to support delivery.
-Lead, develop and coach a high-performing and engaged HR Services and Optimization team.
 
Qualification and Skills
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-Minimum of 8 years of progressive experience in HR operations.
-Knowledge of Human Resources best practices and standards. Understanding of HR processes including records administration, statutory reporting and regulations.
-Knowledge of employee relations matters.
-Experience with HR service delivery and tiered service delivery models.
-Ability to build and maintain collaborative, positive relationships with all stakeholders in a matrix structure.
-Experienced with change management; change management certification, Lean Six Sigma, Agile methodologies, or similar would be an asset.
-Problem solving skills with ability sound judgment and innovative solutions to challenging issues.
-Experienced in developing business requirements, process analysis and process improvement.
-Strong people management experience and demonstrated ability to develop talent.
-Strong understanding of data analytics and the ability to translate insights into actionable HR strategies.
-Excellent verbal and written communication skills.
This is a hybrid role. 
Hiring Range: 108,200 - 138,000 
The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.  
In this position, you will be eligible for Lifelabs annual bonus.
Employee Benefits: 
In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. 
Retirement Savings Plan: 
The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs. 
Vacation Entitlement: 
In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.
Employee Wellness: 
LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. 
Employee Giving program: 
Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. 
We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
 
At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.
 
Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations. 
 
Make a difference - join the LifeLabs team today!