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Job Description
APPLICATION DEADLINE: FEBRUARY 29, 2024
What is this opportunity?
As the Senior Manager for the Processing Operations team you will be responsible for providing leadership and direction for Royal Bank of Canada Caribbean’s Processing Operations environments on a 24/7/365 days a year. This role has direct accountability for day to the daily/monthly batch processing, oversight of 7 x 24 production and disaster recovery sites, related event/incident/change/problem management, escalation, restoration of service, triage, and maintain all services and facilities pertaining to RBCC’s Processing Operations environment. You need partner with Application Support and other IT teams to lead the engineering transformation of the data processing to improve the operations / processes efficiency and resiliency with bold / ambitious goals. This role is required to enhance the leadership of Operations Shift Managers who lead a team of Operations Analysts to maintain operational excellence.
What will you do?
- Proactively interacting with the RBCC Technology leadership team and setting strategic direction for support activities that will provide a robust and reliable operating and automated infrastructure for all lines of technologies aligned to the enterprise and industry model, that will deepen our specialization and increase the data processing efficiency and accuracy to better serve RBC business/clients
- Manage 3 shifts with tight deadlines to ensure banking systems availability to business and functional units by branch opening time.
- Establish new and innovative processes that provide maximum availability and service to clients on a 7/24/365 basis
- Responsible for addressing all major issues affecting Processing Operations, gathering necessary information and following up to resolution and identification of root cause
- Provide senior leadership with reports of core banking performance via dashboard, spreadsheet, etc. detailing analysis of any negative trends with recommendation for improvements
- Adherence to Build Controls (BCONs), Change and Incident Management policies/procedures with appropriate back out instructions where applicable with respect to Service Level Agreements to our Client Base
- Ensure problems are quickly identified, resolved and documented to minimize the business impact and avoid reoccurrence
- Collaborate with local, regional, and global operation teams to share knowledge of people, process, and technology
- Relationship management with internal (RBC partner groups) & external service providers regarding cost avoidance/reduction initiatives for GOCC to ensure relative asset inventory is maintained
- Ensure Processing Operations Disaster Recovery procedures are in place and tested to ensure they meet requirements, and provide support and coordination of services for sites across the network
- Monitor production environments outside of daily shifts for any potential issues (heat, faulty equipment), escalating concerns promptly and following through to resolution.
- Support the design and development of solutions that meet business and non-functional requirements while ensuring compliance with RBC technology and IT risk standards
What do you need to succeed?
Must-have:
- Undergraduate Degree/Diploma preferably in Computer Information Systems or equivalent
- >10 years IT or Operations work experience
- People Management Experience.
- Leadership and Management Experience
- Knowledge of Operating Systems (Windows/Unix/AIX/Linux)
- Knowledge of Mid-range/Open Systems
- Knowledge of SRE Concept
- Highly motivated leader who can quickly step in to assume leadership of a 24x7 regional operation,
- Strong interpersonal and communication skills to communicate on a wide variety of issues throughout the organization at various levels (technical specialists, SMEs, Senior Managers, executives and our client base)
- Capability of Manage Report and Performance Report creations.
Nice to Have
- Knowledge of Networking processes and methodologies.
- Conceptual Knowledge of AIOps Tools
- Knowledge of Agile Methodology.
- Knowledge of Relationship Database
- General Knowledge of ABMs, Point of Sales (POS).
What’s in it for you?
We thrive on the challenge to be our best, forward thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work and to take on progressively greater accountabilities
- Opportunities to gain experience in SRE / GenAI
- Access to a variety of job opportunities across business
Job Skills
Active Learning, Adaptability, Customer Service, Decision Making, Effectiveness Measurement, Long Term Planning, Operational Delivery, Problem Solving, Process Management, Team ManagementAdditional Job Details
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