Senior Manager, Product Management, Credit Cards - Tangerine

 
Requisition ID: #
Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration. Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape! 
What you will be doing:
The Senior Manager of Credit Cards is responsible for growth of the Credit Cards business with additional card products on the near-term horizon.  This includes managing card product value propositions, pricing, marketing, channels and risk to achieve client and business objectives.  The successful incumbent will work collaboratively with loyalty, marketing, analytics, risk and channel stakeholders to oversee the coordinated delivery of programs, ensuring seamless client delivery across all touchpoints. Critical to success in this role is the ability to build strong relationships with partners (both internal and external) and lead large scale, multi-faceted programs.
The Senior Manager will report to the Director of Credit Cards.
 
Is this role right for you? In this role, you will:
-Support the card business, including new product development, acquisition and account management, end-to-end oversight of new product and campaign delivery, continuous customer journey improvement and ensuring strong risk-adjusted returns.
-Develops and maintains a deep understanding of client needs, attitudes and behaviours by thoroughly understanding the results of our initiatives and regularly seeking client feedback to develop a deep understanding of the client experience. 
-Identify the critical product success factors and global competitive differentiators that will make our unsecured lending products valuable to clients and profitable for the Bank.
-Lead (or contribute to) cross-functional teams to implement new products/campaigns and client/advisor journeys.
-Accountable for the achievement of acquisition, account management, P&L and client satisfaction targets.
-Deliver thought leadership by staying abreast of developments in fintech, financial services and retail broadly.
-Build a multi-year product roadmap aligned with overall Tangerine and enterprise strategy to prioritize product, client experience and process enhancements, including business cases to support investments required.  
-Present business results, plans and strategy to leadership.
 
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
Education/Experience
-7+ years of Product Management experience
-Prior experience in retail credit products, new product launches, financial drivers, key success factors and regulatory environment an asset 
-University degree in business administration, commerce, marketing or strategy
 
Knowledge & Skills
-Demonstrated success in leading cross-functional teams
-Ability to build trusted relationships, instill confidence and influence key stakeholders
-Demonstrated success optimizing programs using data insights
-Strong communicator/presenter who is able to be clear, succinct and compelling in writing and verbally
 
What's in it for you?
-You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
-You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
-You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
-You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
-You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
 
*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
Location(s):  Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.