Senior Manager, Product Onboarding Enablement

 
 
Requisition ID: #
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Senior Manager, Product Onboarding Enablement is primarily accountable for improving the customer and employee experience through the design, development and delivery of strategic initiatives. This includes working with partners across the Canadian Bank to leverage a variety of insights to identify our greatest opportunities and seek innovative ways to address them. 
 
Is this role right for you? In this role, you will:
 
-Lead and drive a customer-focused culture across the team to deepen customer relationships and leverage broader Bank relationships, systems and knowledge
-Manage a continuous prioritization framework to ensure focus is always being placed on our highest priority initiatives for customers and employees
-Obtain external trending, insights and best practices, and works with internal partners to obtain customer and employee insights to inform and validate prioritization
-Lead and manage idea validation, cost/benefit analysis, and business case development through to approval of funding for priority initiatives
-Lead and manage design, development and implementation of priority initiatives
-Develop and strengthen relationships within and outside the Retail Customer Value team to drive partnerships to ensure successful implementation 
-Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
-Create an environment in which the team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
 
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
 
-Business (or related discipline), post graduate degree or related experience and 
5+ years’ experience within financial services, project management, and/or other fields with a demonstrated capacity to define and implement strategic initiatives
-A design thinking mindset. Creates innovative and scalable solutions with awareness of channel specifics;
-Knowledge of Canadian and international banking trends and intermediate-to-high knowledge of banking products;
-Excellent understanding of customer strategy, development and delivery; Strong project management skills
-Ability to proactively identify and leverage multiple sources of direct and indirect data to build competitive intelligence and focus on priorities;
-Ability to structure and scope complex problems, synthesize insights and develop solutions;
-Excellent attention to detail and good business judgment;
-Excellent understanding of the connection between the customer and employee experience to design, develop and deliver enhanced experiences;
-Strong stakeholder engagement, relationship management skills, co-ordination, strategic influencing and people management skills, to facilitate teamwork and execution of priority initiatives and to collaborate and effectively build strong working relationships with internal and external partners
-Strong written and verbal communication skills and ability to synthesize and communicate key information to various audiences;
-Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as required;
-A results orientated mindset and is self motivated work both independently and collaboratively with multi-functional teams, as both a leader and member. Ability to deliver results in a fast-paced, challenging and dynamic business environment;
 
Location(s):  Canada : Ontario : Toronto 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.