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Form of workRequisition ID: 192477
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Senior Manager, Global Product Owner, Payments
Purpose
This is an exciting opportunity for a Subject Matter Expert in Cash Management and Payments to play an integral role supporting the development of a global online banking platform for business customers.
The incumbent is responsible for the supporting the planning and business execution of the expanded Global Payments platform. This will include working various stakeholders across the organization to design, develop and implement the platform. The incumbent will be accountable for refining and prioritizing requirements, ongoing optimization of capabilities and supporting customer adoption.
In fulfilling the role, the incumbent will oversee a suite of payment products (including wires, International Money Transfer) to drive revenue growth and customer satisfaction. This will require them to work independently and as part of a cross-functional global team, focusing on the North American Corridor (USA focused but also working closely with Canada and Mexico) and also working with partners across the rest of the Bank's international footprint. The incumbent will work closely with key internal partners (e.g., Technology, Security, Control Functions and other business partners) and external partners such as third-party vendors, suppliers and consultants as needed to lead, co-lead and/or support the development of this platform.
What You'll Do:
1. Act as a Subject Matter Expert in the realm of Payments products and the associated Cash Management and Payment Services offered through them:
- Wires, including cross-border payments, automated reverse wire (Fedwire drawdown), online recalls
- ACH including same-day settlement, ACH representment, alerts on returns (online / batch)
- Real-time payments and Fednow including instant payment and settlement of funds transfers
- Electronic funds transfer including mixed payments batch file support batch upload failure handling, future-dated payments, beneficiary management, payee look-up, real-time alerts
- Check issuance including stop payment capability, check printing / automated mailing, fraud protection
- Check collection including wholesale lockbox check collection, remote check deposit and e-check conversion
- Cash & check deposit / collection including smart safe, branch deposit, cash & coin service
- Parallel module integration including integration with bill, card and merchant services
- Account reconciliation including bank-assisted reconciliation, integrated receivables
2. Lead the delivery of approved projects, developing and executing strategic business plans and requirements for the global platform:
- Overseeing the design and implementation of new digital payment products or features
- Performing in an Agile project setting for digital products, and waterfall as required
- Overseeing/Preparing business cases from concept to executive approval
- Strategic engagement and influencing of stakeholders to manage prioritization and change delivery
- Preparing timely status updates, reports, and presentations to executives and partners
- Use market and industry knowledge to translate user needs into user stories and acceptance criteria for your team, maintaining a backlog of 3 to 4 sprints ahead of the team
- Direct the development and definition of key capabilities and functionality
- Review development work completed throughout sprint cycles to ensure key metrics are achieved and a process of continual improvement of the capabilities and customer experience are achieved
- Support the implementation of the platform from migration strategy creation, internal and external pilot and ongoing sustainment
3. Review financials, key performance indicators, and trends for:
- Determining key product opportunities and issues
- Owning the P&L of the product
- Recommending business objectives based on data
- Working with the pricing and operations teams to drive revenues and improve efficiencies
- Maintaining a high-quality market intelligence program including the competitive landscape, customer needs, and external stakeholder management
4. Provide strong team leadership to motivate the program teams and ensure the achievement of agreed upon performance metrics by:
- Set team goals, monitor and report progress regularly using dynamic / visual tools
- Fostering and developing a strong, positive team environment, driving individual contributor and team empowerment, innovation and a high degree of engagement
- Sharing knowledge, experience and responsibility with technology teams in a drive for the highest standards of professionalism and service excellence
- Monitoring and coaching to achieve performance metrics
- Ensure all team members are aware of the business rationale as to why we are building certain functionalities and the associated customer impact / feedback received
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
What You'll Bring:
- Degree / post graduate degree, preferably in Business Administration
- 5+ years' experience in Cash Management and Payments industry and in-depth understanding of the global payments marketplace and regulatory environment
- Experience working on large technology projects using industry-standard delivery methodologies (e.g., Agile/Scrum/Kanban) i.e. facilitating ceremonies, managing a backlog/release plan, tracking team-level metrics, removing blockers (burndown diagram, burn-up release, etc.)
- In-depth understanding of delivery networks of financial products and services within the context of the Bank's sales and service strategies across the various delivery channels.
- Strong business sense with knowledge of financial concepts and the ability to apply them to business situations.
- Strong negotiating skills with experience in deal structuring as responsibilities include negotiating on behalf of the Bank with other sophisticated entities.
- Excellent written & oral communication skills are required (English required, Spanish is nice to have but not required)
- Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences.
- Be results oriented and innovative in identifying and pursuing opportunities to leverage capabilities to increase revenues, decrease costs and mitigate risks.
Work Arrangement:
- Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel within North America, on occasion, with advance notice provided.
#LI-Hybrid
Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
