Senior Manager, Strategic Initiatives

Requisition ID: 195601
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Strategic Initiatives, will be responsible for supporting the definition and implementation of key high impact, Strategic Initiatives to improve sales conversion, reduce complexity and enable virtual technology and tools across all sales channels to support reducing cost to serve, driving client primacy and revenue growth with high value priority clients. This role will be critical in leading the strategic development and execution of key complex client centric, cross-channel initiatives that address specific business, process or organizational issues and reduce barriers to enable effective client sales and best in class service.

Is this role right for you? In this role, you will:

• Support the design, development and execution of complex customer centric, cross-channel initiatives that address specific business, process or organizational issues and reduce barriers to effective client advice, solutions, and service across channels by:
  • Developing recommendations and assisting with preparation of business cases.
  • Leading and managing multiple initiatives, facilitating problem solving and working sessions with cross-functional teams and subject matter experts.
  • Partnering with stakeholders and delivery teams to plan the end-to-end delivery of initiatives.
  • Establishing success measures, monitoring performance, leading post analysis, and identifying optimization opportunities.
• Collaborate with cross functional teams to draw insights from data sources to develop recommendations to inform strategy, priorities, and key decisions.
• Conduct research (internal/external) to develop subject matter expertise on priority initiatives, including competitor strategies, industry best practices, and tactics employed in other industries.
• Lead and drive a customer-focused culture across the team to deepen client relationships by leveraging broader Bank relationships, systems, and knowledge.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Create an environment in which the team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Undergraduate Business (or related discipline) or post graduate degree
• 5+ years' experience within financial services, management consulting, and/or other fields with a demonstrated capacity to define, plan, implement and manage Strategic Initiatives
• Excellent understanding of client strategy, development, and delivery
• Proven ability to translate market insights into revenue growth strategies and plans
• Strong strategic thinking, results focused, planning and project management skills
• Understanding of Financial Retail Products P&L levers and revenue assessments
• Strong research and analytical skills, with a demonstrated ability to proactively identify and leverage multiple data sources to focus on critical business issues and inform direction/decisions
• Ability to structure and scope complex problems and apply a range of problem-solving skills to gain and synthesize insights and develop recommendations and solutions
• Strong stakeholder engagement & influencing skills to facilitate cross functional collaboration and successful initiative implementation
• Ability to manage stakeholder expectations, concerns, and to identify and mitigate project risk
• Ability to deliver results in a face-paced, challenging, and dynamic business environment
• Strong written and verbal communication skills and the ability communicate complex information to across a wide range of audiences
• Self-motivated; works independently and collaboratively with multi-functional teams

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.