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Job Description
What is the opportunity?
As a Senior Technical Systems Analyst, you would primarily partner across Information Technology teams to provide technical application support to assigned business line(s). Your focus will be on providing incident management support and ensuring production issues are dealt with and resolved in a timely and efficient manner with minimal impact to business. Additionally, your responsibilities will include researching and analyzing business and technical needs in order to resolve issues by recommending technological solutions that meet sponsor/stakeholder needs, preventing and resolving production disruptions, manage risk, improve support effectiveness and continually improve technical processes.
What will you do?
Provides production support services to I&TS based users on application issues and queries while researching and analyzing business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs and PLC deliverables including component reusability, data sharing and security.
Provides on-call afterhours support on rotational basis of application, database.
Flex shift work may be required (day/ afternoon) to help cover work load or change activities and help balance overtime.
Lead the investigation and analysis of application technical and functional impact, including root cause analysis leading to operational failures.
Manage and Resolve production incidents raised by Application users to ensure closure with SLA.
Resiliency, patching and software compliance to ensure our production environment meets RBC standards.
Leads detailed design phases for small to large projects/ programs identifying, tracking and resolving technical issues.
Prepares high level and detailed technical specifications for small to medium projects in accordance with PLC, security and architecture documentation objectives.
Work together with Project Manager, determines best mix of development, interfacing applications, third party vendor solutions to meet business requirements and project objectives.
Provides input and co-ordinates with DBA in creating new and modifying existing database structures using different types of databases and recommending appropriate DB based on required functionality.
Effectively communicates and builds rapport with team members, stakeholders and interface groups using a variety of techniques and collaboration from initiation to close.
What do you need to succeed?
Technologies we use:
OS: Windows, SQL Server
Microsoft Technologies : MS Access, Visual Studio
Scripting: Windows batch scripting, SQL Scripting
Programming: .NET Framework
Must-have
Experience of Windows and SQL Server Support:
Experience with configuration support and maintenance on servers running Windows server 2016 and 2019 operating systems
Active Directory administration with knowledge and experience in group policy objects and Windows server security settings.
Availability to support existing applications outside of business hours remotely or onsite and carrying support phone.
Strong Communication skills with the ability to communicate with technical and non-technical stakeholders.
Nice-to-have
Experience working within the financial sector
Mainframe (TSO, JCL, ZEKE)
Working within varying size and complexities of projects
Competency in leadership, conflict resolution, and issue escalations
Exposure to DevOps automation
Agile methodology
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Training on newer technologies and framework such as Cloud computing etc.,
Opportunities to building close relationships with business partners
Access to a variety of job opportunities across business and geographies
#LI-Hybrid
#LI-POST
#LI-TECHPJ
Job Skills
Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Hardware Infrastructure, Information Technology Trends, Operational Delivery, Systems SoftwareAdditional Job Details
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