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Form of workJob Summary
Job Description
What is the opportunity?
This role coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.
What will you do?
Ensuring that up-to-date job control language is maintained and documented for each program that is part of a scheduled production run.
Ensuring the documentation and tracking of all shift turnover issues.
Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.
Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution.
Weekly pager rotation and monitoring production jobs
What Technology and Tools are used?
Microsoft Tech Stack: Windows Server / IIS / SQL Server / SSIS / SSRS
Monitoring Tools - PagerDuty, Dynatrace, Moogsoft, Splunk, OnDemand (Zeke job monitoring)
Collaboration Tools - JIRA/Confluence
Scheduling - Zeke/Stonebranch UAC
Devops - Helios/UCD/Jenkins
Programming knowledge - .net C#., vb.net, JAVA, SSIS, powershell, SQL, XML (able to read/analyze general code for troubleshooting)
What you need to succeed?
Understanding of Change / Incident Management procedures
Experience of Monitor application health after infrastructure/system updates
Exposure to DevOps tools (Helios/UCD) for deployments
Working knowledge on OMS updates, understand basic JCL and Zeke
Knowledgeable in NPID and Server Compliance
Experienced in Disaster Recovery exercise and Archer findings
Strong analytical and communication skills
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Job Skills
24x7 Support, Computer Operations, DevOps, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Microsoft SQL Server Reporting Services, Monitoring Tools, PagerDuty, SQL Server Integration Services (SSIS), Standard Operating Procedure (SOP), System Applications, Systems Software, Technical SupportAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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