Address
Form of work
SalaryOverview
Languages
Bilingual
Education
- College/CEGEP
- or equivalent experience
Experience
3 years to less than 5 years
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Linux
- Networking hardware
- Internet
- Servers
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Mileage paid
Other benefits
- Free parking available
- Learning/training paid by employer
- On-site recreation and activities
- Team building opportunities
