Hardware Technical Support Analyst

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Repair and maintain equipment

Experience and specialization

Computer and technology knowledge

• Android
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• MS Office
• MS Windows
• Spreadsheet
• TCP/IP
• Wireless networks

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management