Address
Form of work
SalaryOverview
Languages
English
Education
- College/CEGEP
- or equivalent experience
- Computer systems networking and telecommunications
- Computer technology/computer systems technology
Experience
1 year to less than 2 years
On the road job
Work locations may vary. Frequent or constant travel is required from the employee.
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- MAC
- Networking hardware
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Mail server software
- Mac OS
- MS Windows
- TCP/IP
- Wireless networks
Type of experience
- Call centre
Additional information
Transportation/travel information
- Vehicle supplied by employer
- Willing to travel regularly
- Valid driver's licence
- Travel expenses paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
Own tools/equipment
- Internet access
- Cellular phone
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
- Ability to multitask
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Gasoline paid
- Life insurance
- Mileage paid
