Technical Support Analyst

Company description

We offer frustration-free IT services that help business run more efficiently while reducing your costs.

Job description

Reporting directly to the Information Technology Manager, the Information Technology Support Technician is responsible for resolving various computer and technical problems at various medical & dental offices or worksites. The incumbent of this position will also be responsible for Installing Cat6 cables, patch panels, TVs, Security systems and servers.

Responsibilities:

• Must be able to properly communicate and document problem resolutions within trouble tickets and maintain written documentation.
• Respond to user inquiries and provide Technical Support via phone, email, or in-person
• Diagnose and resolve software and hardware issues
• Install, configure, and maintain computer systems and software
• Ensure data security and privacy by following company policies
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other Technical Support Analysts
• Provide business systems, network and Internet support to users in response to identified difficulties

Skills:

To excel in this role, you should have a strong technical background and excellent problem-solving skills. You should also possess the ability to communicate effectively with both technical and non-technical users.

Required Skills:
- Proficiency in Windows, MacOS, and Linux operating systems
- Knowledge of IT support principles and practices
- Familiarity with help desk software and ticketing systems
- Experience in providing Technical Support to end-users
- Understanding of firewall configurations and network protocols
- Strong desktop support skills, including hardware troubleshooting
- Excellent customer service skills with a focus on user satisfaction
- Proficiency in Microsoft Office applications

Preferred Skills:
- Certification in relevant IT fields (e.g., CompTIA A+, Microsoft Certified Professional)
- Experience with remote desktop tools for troubleshooting

If you are a dedicated problem solver with a passion for technology and providing exceptional customer service, we encourage you to apply for this position. Join our team of talented professionals and contribute to the success of our organization.

Please note that only qualified candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Salary: $29.00 per hour

Expected hours: 37.5 – 44 per week

Benefits:

• Casual dress
• Company car
• Dental care
• Life insurance
• Paid time off
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Experience:

• IT support: 1 year (preferred)

Work Location: On the road